Name: The Bunkhouse - Hostel
Address: 175 Williams Street, Minturn, Minturn, Minturn, CO 81645, United States of America
Rating: 9

Air conditioning

Smoke-free property

Heating

Express check-in/check-out

Terrace

Patio

Adults Only

No elevators

Reception desk

General

Non-smoking rooms

Room service

Locker

Linens

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Luggage storage

Services and amenities

Common kitchen

Vending machine

Bottled water (at extra charge)

Meals

Free Wi-Fi

Internet

Barbecue grill(s)

Hiking

Picnic area

Barbeque

Sun Deck

Recreation

Parking

Free parking nearby

Free Parking on Premises

Beach/pool towels

Pool and beach

Ski storage

Ski facilities rental

Skiing

Winter sports

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hostel

Eagle County Airport

Aspen/Pitkin County Airport

The Bunkhouse - Hostel

Minturn

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

In the title. Booked the night before. Next morning skiing was injured and couldn’t stay. Tried calling and emailing promptly but was told my “reservation was canceled but I will still be charged” very poor practice considering they know that people without means are the ones looking for a cheaper option to stay in the first place. Really disappointing

Ad said free cancelation -Untrue

1st time stayed at a bunk bed style hotel. Not use to lack of privacy. Not for me. Staff was nice.

Really great place to stay. I was amazed at how private and quiet the sleeping pods were. This was so much better than a hotel!

Great place to stay

I wish I could say I received the same lovely customer service from Nancy, but my experience with her was quite the OPPOSITE. I contracted covid and ended up in the ER two days prior to going to the Bunkhouse. As a result, I was advised by my doctor not to go on my trip to Colorado as the altitude and cold would only worsen my recovery and that according to CDC guidelines I needed to self-isolate. My cousin called the Bunkhouse on my behalf to cancel our booking and Nancy explained that their covid policy would give us credits for the unused room. When my cousin explained that we had only put down the deposit and had NOT yet paid the $580 owed to the room Nancy said that she would charge our card on file regardless of the fact that we had NOT yet paid and would NOT be able to retain our reservation. My cousin became upset and argued that this was a bad business practice and would be treated as fraud if the card was charged before hanging up. Unaware of what had transpired I received a call from Nancy on my cellphone – which was the number on record - and was blindsided as she began to chastise me that ‘adults don’t handle things by hanging up on each other.’ I asked her who this was and what had happened. After Nancy explained the call she had with my cousin, she proceeded to tell me we had two options 1) have my card charged and receive credit or 2) be blacklisted from her establishment and others in the area. I told her I will be completing my PhD abroad in Africa for the next three years and that realistically I wouldn’t be able to redeem the credit until I returned in 2025 at the earliest due to my field research season which runs from October to March annually and asked if there were any other options. She said being blacklisted. I told her that wasn’t really an option as no one chooses to be blacklisted and that this felt like a punishment in reaction to what my cousin did. She said it wasn’t and that this was normal policy for travel companies including airlines, hotels, and car rental companies. I told her I had been on the phone with airlines and car rentals companies earlier that day and none had presented the option of either charging my card for an unused service to redeem credit or else blacklist me from their company and others. I further argued that I still perceived the blacklisting option as a punishment for my cousin’s actions which I wasn’t present for. She responded that as he was representing me on the phone, his behavior reflected my own. To make my point I asked if those were the options presented to my cousin before he hung up and she admitted that she had only offered him credit. Therefore, I reiterated that blacklisting only became an option after he threatened fraud and hang up which is why I am perceiving it as a reaction to and punishment for his behavior. She said it was a moot point that I wasn’t welcome to her facility regardless and that I couldn’t be trusted to fulfill a contract for having cancelled last minute. Therefore, I would be blacklisted. I told her I didn’t cancel last minute by choice as I was in the ER unable to breath. Had that not happened I had every intention of completing the agreement and furthermore that I had not made the choice to be blacklisted. Nancy argued that as I had failed to make a choice, she would be blacklisting me. I tried to defend myself by saying, that exploring my options was not failing to make a choice. I tried to then explain why I was struggling to understand each of those options to which she spoke over me including when I asked her to please let me finish my sentence which she ignored. She ended her rant again saying that as I hadn’t made a choice, she would be blacklisting me from the Bunkhouse and any affiliated locations. When I again argued that it was unfair of her to make that choice for me, she cut me off again stating my response was a moot point as I was no longer welcome to her facility or others, that she hoped I felt better and that that was the decision made. At this point I had begun recording the conversation because I could not believe that after being in the ER less than 24 hours ago, I was being told that I would still be the charged $580 I had yet pay on top of the deposit the Bunkhouse had already received for me or else if I disagreed to that charge my only other option was being blacklisted. This to me seemed unbelievably unfair and unheard of. Instead of trying to argue any further I clarified whether my card would be charged while being blacklisted. She said no. Not knowing what else to say, I simply apologized for such an extreme misunderstanding of a situation. Her response was that hopefully this situation taught me not to let my cousin speak on my behalf anymore. She then said her good-bye and hung up.

Blacklisted for cancelling after being in the ER

This place worked very well with my plans to visit with some friends in Vail, CO.  The staff was friendly and the place was VERY clean.  The bunks provide enough privacy for a restful night.  The town is very quaint and friendly as well.

This worked out really well for my situation!

Always a great stay at The Bunkhouse.  The staff is welcoming and courteous, and the property is clean and comfortable.  The bunks are very well made.  A great option in the Vail Valley!

Feels Like Home

My daughter & I had a wonderful weekend girls trip to Minturn/Vail area. The Bunkhouse is very easy to find, convenient, clean, friendly, comfortable & safe.
We had a double bunk private room, and the beds were SO COMFORTABLE. The pillows mattress & comforters were all so cozy . This place is a true Jem. I highly reccomend it.

Great place, great vibe, cute town

Hostel staff are very friendly and helpful, flexible w special requests as long as no impact to other guests or their operations. Very clean in all areas from kitchen to common area to bathroom and dorm area. Phenomenal location, walkable within downtown minturn. Dorm beds are the best I’ve seen for a hostel (and I’ve stayed in many in US, Europe, Asia, Central America etc) as they are exceptionally private and separate w a small curtain allowing access that would help w noise, lights, etc. Only real complaint (beyond price - the most expensive dorm bed I’ve ever booked...but par for the course during high season in the area I suppose) is combo minimal secure storage (w your own lock, a lockable large drawer under the bed) and offsite parking in a non-secure lot short drive from an I70. Supposedly, there has never been a breakin, but as I’ve learned multiple times through my life, that is always true until its not (w first hand experience to back it up) and the pandemic has created hardship for some. This lack of secure indoor storage would also make it tough to dry out clothing/gear after outdoor activities on storm days. Again though, if you travel light or are unconcerned about drying out gear or theft and are flexible timing wise w working within the kitchen (nice but somewhat small if Bunkhouse is fully occupied I would think), then this place is a great option! Finally, while I dislike the “no outside alcohol” policy, I love that they recycle AND COMPOST!

The Bunkhouse - Hostel

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