Name: Cargo
Address: 20-22 Oxford Street, Southampton, Southampton, Southampton, SO14 3DJ, United Kingdom
Rating: 7

Smoke-free property

Heating

Terrace

General

Non-smoking rooms

Room service

DVD Player

Hairdryer

Flat-screen TV

Shower/Bathtub

Shower

Wardrobe/Closet

Toiletries

Rooms

Iron and board

Iron

Services and amenities

Coffee/tea for guests

Diet menu (on request)

Breakfast

Breakfast in the room

Restaurant

Snack bar

Bottled water

Kettle

Meals

Internet access

Internet

Sun Deck

Recreation

Event facilities

Business

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Genting Casino

Port of Southampton

Oceans - A unique Southampton Experience

Town Quay Ferry Terminal

Harbour Lights Picturehouse

Titanic Honour & Glory Exhibition - Southampton

Mayflower Memorial

The Leisure and Visitor Centre

Solent University

Titanic Engineer Officers Memorial

Southampton Airport

Bournemouth Airport

Cargo

Southampton

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I booked a room here for one nights stay with a friend. We arrived outside with our bags only to discover it has closed down. They did not inform us of this at any time before arrival. A neighbouring hotel told us they have been closed a few months. We were stranded in a city with nowhere to stay. The phone number or email address does not work to contact them.
What disgusts me is that they are still taking bookings through many websites so this is going to happen to others.

Do not book, it has closed.

My boyfriend and I had booked a room at your hotel for last night but when we turned up there was no one there and it was all shut up. We tried to ring the number provided but got no answer and were told by a passer by that the place had been shut for weeks! This booking should never have been accepted and I trust payment will not come out of my account! We were forced to find another hotel at short notice so that we didn’t miss our friends party. All in all it was a dreadful experience.  Remove your hotel from the booking sites so that no more unfortunate people end up stranded and disappointed on the street. The contact email address does not even work!

HOTEL HAS CLOSED DOWN! DO NOT BOOK

The below email was sent on 13th Feb, on the day of my check out I gave the below feedback to Michaela who agreed that some sort of refund was required but she needed to speak to her manager the next day to find out how much they would reimburse. She didn’t call me as she had promised and since then to date all emails have been ignored, they hardly answer my phone calls and when I finally caught Michaela on the phone nearly two weeks later she fobbed me off by saying she hasn’t seen or spoken to her manager since I stayed. Needless to say I’m still chasing to get money back ... reasons to NOT stay at this hotel 

Good afternoon

I was expecting to receive a call on Monday to discuss how much money was going to be refunded back to me. I stayed at Cargo on 9th Feb and lady in charge agreed that some sort of reimbursement was required due to the following:

- the WiFi wouldn’t work
- the wall lights blew which meant I had to use lamps and essentially had a dark room
- the shower dribbled water so washing shampoo out wasn’t easy
- the drains smelt which meant the room smelt

I am disappointed to see I haven’t received an email or call re this despite being told I would hear on Monday. 

Can someone kindly confirm how much money I can expect to be refunded back onto my card please?

Kind regards 

Lena

Copy of my complaint email below - Cargo yet to respond!

We booked to stay at Cargo as we have stayed here previously on numerous occasions and the staff used to be friendly & the food used to be good. Unfortunately, our recent visit will be the last. After checking in, we decided to have a drink at the bar. As the staff member on duty had no keys to the cellar they had run out of draught lager. The wine choice was also very poor and the bar prices seem very steep when compared with other local bars.

The hotel generally has a very tired appearance, chipped and faded paint on the walls, bedroom and bathroom fixings broken and mould on the ceiling of the bathroom. There was also no hot water on the first morning.

Breakfasts at Cargo used to be a real treat. Now the hotel advertises a continental breakfast which is actually some cereal in boxes, some pain au chocolate still in wrappers and a bit of fruit. Oh, and a loaf of bread. Absolutely no effort what so ever.
 
I asked the member of staff on duty at the time to ask the manger or owner to phone me but not surprisingly, no call came through. The owners should remember that we pay a not inconsiderable sum to stay in this hotel so some basic level of service is expected.

The hotel also request payment upfront on arrival which should maybe have set alarm bells ringing.

There is one positive in that the bed was very comfy.

Used to be nice - disappointing now!

Nice staff... shame about the accommodation. Having read some negative reviews I tried to go with an open mind but I’m afraid to say that my fears were confirmed. The shabby chic vibe is definitely missing the chic. This hotel needs an urgent refurb and a deep clean. We were moved from one room due to a faulty door lock. Our original room actually had paper hanging from the ceiling! The new room had a damp musty smell which was coming from the bathroom,  probably because the extractor fan was not working.    I feel that the whole place needs a big shake up. On a positive note the bed was comfortable and breakfast was ok. Other than that, I would not stay again  and would definitely not recommend. 

Cargo

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