Name: RBS Hotel
Address: 5-7 Frindsbury Road Strood, Rochester, Rochester, Rochester, ME2 4TA, United Kingdom
Rating: 0

24-hour reception

Smoke-free property

No elevators

General

Accessibility features

Wheelchair Accessible

Accessibility

Breakfast

Meals

Free Wi-Fi

Internet

Parking

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Nucleus Arts Rochester

Temple Manor

Monkey Bizz

Medway Little Theatre

Dickens' Swiss Chalet

Rochester Airport

London Southend Airport

London City Airport

Tower Bridge

Tower of London

The Shard

London Eye

Big Ben

National Gallery

The British Museum

Buckingham Palace

Madame Tussauds

Victoria and Albert Museum

Hyde Park

Loftus Road Stadium

London Gatwick Airport

London Stansted Airport

Manston Airport

RBS Hotel

Rochester

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Overall I had a pleasant overnight, restful night, bed really comfy, room and en suite clean. Room size I had was ok for one person. Good selection of tea/coffee etc plus biscuits. (no hair dryer in the room but I didn't bother go and ask for one). Next days pre packed breakfast was brought to the room, offering various continental and other breakfast type bites plus fesh fruit and a cartoon of fruit juice.  Guy at reception was welcoming and gave clear instructions to my room. staff were helpful and supportive. As It's on a busy road, and if like me you like the windows open, it can be rather noisy, especially as I wear hearing aids.. plus as I didn't want to disturb others I needed to use subtext on the TV but it wouldn't work. The member of staff who brought up the breakfast basket, tried his best to get it functioning but he too had trouble, I was informed they would look into it, so other future residents don't have same problem. It's just that with traffic noise I couldn't hear the TV unless on really loud.It was convenient for me but reversing out is a bit iffy into a main road/people walking along pavement... low, plus I wear hearing aids

It was nice and clean staff man looked down on me.i wasnt posh enough i would say that its a good place to go if u need somewhere quick but take ur own coffee.tea and milk suger

Bed sheets and linen was filthy. I had to ask for a new duvet as it had massive blood stains on it. I ended up replacing all the linen on the bed and which sim had stains.Room smells bad which wouldn’t air out no matter how long we had the windows open. Glasses hat lipstick stains on them. Overall it was filthy but the guy at the desk was polite & friendly

Very clean and very close to town lovely room with onsuite   Everything was clean and tidy and bed was spotless .    Close to down and checkin easy and friendly and very helpful. Had a parking space which was right outside the door which I wanted .Thanks

Friendly and helpful

Clean room. Friendly staff. Comfortable bed. Lovely and warm room

At £55 a night, you know what to expect really – so expectations aren’t that high, you get what you pay for – fair enough. Judging by the photos online it looked adequate, and when we arrived the room was basic as expected, but clean and bright with a TV, fridge, bathroom with shower and tea/coffee-making facilities. So far so good. Unfortunately, that’s where the positives end.I can honestly say this was the worst hotel experience of my life. This is why –We were greeted by the hotel manager/owner, who initially was pleasant enough, checked us in no problems. Later that night when we turned in and went to the bed, the occupants in the room next to us, clearly drunk and on drugs, had a full-blown domestic in the early hours of morning. Shouting, screaming, furniture being thrown around/smashed, hitting one another, crying and calls for help. It was terrifying to be honest, and we felt trapped in our room with no way out as it kept spilling out into the corridor outside our room.When things had quietened down briefly, I was able to make my way to the lobby. As it was 2am, the place was deserted as expected, but on the reception desk there was a sign with some phone numbers to ring in case of an emergency. I returned to my room, and the chaos in the next room escalated again – so I rang the number twice, but no answer. I tried one more time, and planned to phone the police if there was no answer. Eventually the manager/owner did answer. He seemed harassed that I had woken

Welcome was fine including a call earlier in the day to check what type of room we required. Room was comfortable enough, bit strange having a full size fridge in the room though. Could have benefitted from a bit more of a clean (blinds especially) and a coat hook and some hooks in bathroom for towels. Also a hand towel and a bath mat would be helpful. Room was paid for including breakfast, but this was non existent on either of the days we were there (we weren't up late or particularly early either).

It's difficult to be objective with the level of disgust I'm feeling, but here goes...The standard and size of room, the cleanliness of the bathroom and overall value for money couldn't be faulted.The £5 breakfast consisted of pre-packed pastries, some fruit, and various breakfast snacks - decent enough for a fiver.My issues with the hotel centre around the disgustingly rude staff member that begrudgingly 'greeted' me when I checked in. I emailed ahead to explain I'd be arriving around 11.30pm. The front desk was advertised as being open until midnight.When I arrived, at 11.20pm,I called the number on the front desk. A chap then appeared, and immediately made me feel unwelcome, stating check-in had closed at 10.30pm. After a night of work and a 2 hour drive, I didn't need this negative attitude.The staff member then demanded ID... I've never been asked for this in any hotel in the UK before. I presented my driving licence, and against my wishes, it was photocopied by the staff member.I was then shown to my room at the front of the hotel.The road noise was just about bearable, but a thick set of curtains doesn't constitute sound-proofing.I've tried to give a balanced review, in spite of being treated like crap. I will not be returning, and I will not recommend this hotel to anyone else.It's a service industry. If you don't like working in it, do something else.

RBS Hotel

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