Name: Vive Hotel
Address: Havelock Rd, Hastings, Hastings, Hastings, TN34 1BE, United Kingdom
Rating: 0

24-hour reception

Smoke-free property

General

Laundry

Services and amenities

Restaurant

Meals

Conference Hall

Business

Pets Not Allowed

Pets

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Priory Meadow Shopping Centre

The America Ground

Clambers

Adventure Golf Hastings

Flower Makers' Museum

Summerfields Woods

Stables Theatre

Rocka-a-Nore Beach

Rochester Airport

Vive Hotel

Hastings

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

A new hotel - I stayed on the 6th floor which was clearly brand new. The hotel was very clean and a pleasant stay overall. Some teething issues in that some of the appliances were not working (microwave) as they were brand new and not used before, but I am sure these will be ironed out in due course. No air conditioning though, and even though it was only an 18 degree day, it was very hot in the room. My room (suite) did not have a window, but a fan was provided which helped. Staff extremely helpful throughout.

Probably the single cleanest place in hastings. Great room. all furniture and fittings brand new. Staff were very friendly. Well done Vive team.

Clean and friendly

Scam

I had high hopes for our first stay at Vive in Hastings, as Hastings desperately needs an injection of reasonably priced decent hotels.  However we had NO SLEEP at all due to excessive room + hotel temperature; noise; and light polution.  The hotel was SOOOO hot (on a cool day).  Even the corridoors.  The heat hit you as soon as you walked in.  Although a fan was in the room (which should have been an indication of what was to come) it was impossible to regulate the room temperature.  There was a thermostat in the room, that was set on lowest setting.  Opened a window, but gave little relief, and there was so much road noise.  There was also a constant 'humming' noise, which we believe was from a ceiling air vent (which gave no comfort to the extreme temperature).  The curtains, although with blackout lining, did not meet in the middle, and had spaces all round the outside letting light in day and night!  The noise of the buses and traffic together with the bright lights outside; and the excessively hot temperature made it impossible to sleep.  We also left a quality shirt behind in the wardrobe (our fault), but on contacting reception it was nowhere to be found!  (Cleaner obviously had a good tip!)

Didnt live up to expectations

This place deserves no stars.Travelling from the USA i had booked one night and arranged to meet friends at 5pm.Checkin was at 3, when i went there, room was not ready, came back at 4.30pm room still not ready so they switched me to another another room.When i got to the room there was no bed linen, no towels and no toilet paper,  the room was dirty and had not been cleaned and there were dirty pots in the sink.I complained to the front desk and all i got was "it's not my fault, i told you the room wasn't ready" (the other one). so it appears they switched me from one dirty room to another.I was already late to meet my friends and asked for the missing stuff to be brought to my room so i could shower and leave. A guy came to  the room with TP and sheets but no towels, when i asked for towels he walked away, brought towels and not the TP or sheets. then i asked him to get me TP. He looked like a dog that had been shown a card trick. He then offered to change the bed linen and i told him to come back in 30 mins after i had showered and he would have all evening to clean the room and put clean linen on the bed. I came back 7 hours later at 12:30am to find nothing had been done, so i slept on top of a comforter, showered in the morning and left ASAP. It looked like they had 3 people running the place, completely and utterly understaffed and those that were there were incompetent and uncaring. A disgrace of a hotel and i will be asking for a full refund of my money.

Staff lovely and friendly, the hotel is mainly clean and tidy. However couldn't get onto wifi a couple of the days and cooker wouldn't turn on or cut off on me half way. Also shower clogged up. The app for the laundry doesn't work for android so had to use my colleagues phone to be able to wash my clothes

Average

Stay away. I reserved a room via hotels.com but when I wanted to check-in they told that they are fully booked and theres no room available and ask for a refund. Worst hotel experience in my life.

Let down by hotel and hotels.com. About 3 hours before arriving, we booked it! A last minute thing. There was nothing to state that the hotel had no water, so we booked the non-cancellation stay and arrived to fine we could not shower, run taps, wash hands, flush the toilet or cook properly. We were mis-sold our room as there was no warning and the email from reception to welcome us that arrived a day late also had no mention or warning. They put money over the customer experience and hid behind the cancellation policy to avoid giving our money back. We had no choice but to stay and were given 6 bottles of water! The toilet situation was revolting and not being able to shower after an afternoon at the beach was also horrible.Hotels.com said the hotel refused to refund us. I asked again and we got a 30% refund!I would have come back to this hotel as the room was nice and it’s a convenient location, but that was dependent on the treating us better than they have. It’s not their fault a water main broke. Had I’d happened during our stay, I would have been ok, but charging someone in full a day after knowing the issue and not warning people upon booking is mis-selling and dishonest. Therefore I would warn you to avoid as their policy is money first, customer 2nd.

Vive Hotel

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

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