Name: Waggon & Horses
Address: 20 Market Pl, Bedale DL8 1EQ, UK, Bedale, Bedale, Bedale, DL8 1EQ, United Kingdom
Rating: 8

Smoke-free property

Heating

Garden

General

Hairdryer

Shower

Wardrobe/Closet

Rooms

Wake-up service

Services and amenities

Coffee/tea for guests

Kettle

Meals

Free internet

In-room internet

Internet

Parking

Location

At the hotel

Room amenities

The Bridge Gallery

Bedale Golf Club

Ripley Ice Cream

Teesside International Airport

Leeds Bradford International Airport

Waggon & Horses

Bedale

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

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39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Visited in December whilst staying with relatives . Busy local pub with a great range of drink offers . Cheap pool table . Plenty of local characters to chat with so nice atmosphere . Will definitely return 

Great local 

The beer is nice and cheap . Staff are friendly . We are staying on a caravan site every weekend and we will use this pub every weekend too . As my wife was feeling a little cold the manager was very accommodating and made her a lovely warm cup of tea free of charge . Absolute gentleman.  

Very accommodating 

I have lived in Bedale most of my life and can honestly say the only thing going for this place is that the beer is cheap! You are judged and treated very poorly, and the clientele is much to be desired! The manager is rude and his people skills are very poor! Obviously no training in customer service and just playing at running a pub or trying to! Would avoid at all costs not a friendly place to be. Advice would be quit while you still have some custom!

Unfriendly pub

Having booked the hotel many months ago being the over night stop off for a charity bike ride only to receive a call to say this was now cancelled two weeks away from the date was disgusting.  When asked for an explanation the words I received were "tough sh1t"...  If this is the way they want to treat new customers then I hope their decision can be justified when they don't have any customer to treat badly.  Do yourself an favour and stay somewhere else.

Disgusting customer service - AVOID at all costs

I booked two rooms at the Waggon and Horses back in March through Booking.com. This was for a birthday trip for my daughter.  Three days ago I received a phonecall from the inn to say that our booking had been cancelled as the brewery wanted to close the place for refurbishment.  Given that this was only 5 days before our holiday, you can imagine how angry and disappointed we were.  Luckily I managed to find alternative accommodation, albeit more expensive. However, the Waggon and Horses had already taken payment out of my bank account the day before they cancelled my booking. Booking.com are working hard to get the money refunded, although the inn are saying they haven't received payment.  I have had to produce my bank statement showing the transaction but am still waiting for the refund. Booking.com have been very helpful in this matter but no marks to the Waggon and Horses for their appalling lack of customer care.

Appalling customer service

What a Lovely refurbishment they have done on this traditional pub. Open fires and dog friendly.  Beer garden with plenty of seating. The food is excellent for lunch or evening meals. A warm welcome to everyone. 

Lunch 

Stayed for 2nd time Thursday and Friday.  Last visit we were very pleased. This time what a mistake.
Arrived and waited around five minutes to even get a hello be with you asap.   Then told Chef on Honeymoon so no Breakfast till 9am.
 That in it's self was ok. Next morning were down at 9.04 for breakfast.  Eventually received our meal at 10.25.
No sorry no word whilst waiting   eventually as the other people staying went to ask. We're told were waiting on the sausages.  !  It does NOT take 1 1/2 hr to oven cook small sausages. 
The table was extremely sticky. The milk jug had a thick yellow glob in side where the top of the handle joined. Clearly not washed properly. 
. 2nd morning even after saying we had a long drive please can we have a faster breakfast and pre ordering as did the other people staying it still took 45 minutes. Food at best tepid.   And same dirty milk jug.then found a 1/2 used pat of butter in the butter dish.   Bed was ok. Bathroom grubby. Lots of dust visible on doors to under sink unit. The shower was mouldy  shower hose leaked and brown tape on over bath shower head.
Sign out side says under new management.   Well if this will be your normal standard you will fail very quickly.  Oh nearly forgot. Room not serviced so restocking of tea or coffee as far to busy!  Add In large trip hazard on stairs  
We regularly come up to visit my daughter but will not return again to this place. Not even a bye on leaving. 


Waggon & Horses

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