Name: Hideaway Cape Town
Address: 9 Apostle Road, Llandudno, Cape Town, Cape Town, Cape Town, 7806, South Africa
Rating: 3

Garden

Terrace

General

Room service

Family room

Shower/Bathtub

Shower

Wardrobe/Closet

Linens

Toiletries

Rooms

Iron and board

Ironing

Laundry

Dry-cleaning

Iron

Services and amenities

Free Wi-Fi

Internet

Barbecue grill(s)

Barbeque

Sun Deck

Recreation

Free parking

Parking nearby

Parking

Beach facilities

Beach/pool towels

Pool and beach

Yoga

Sports

Babysitting and childcare

Children's playground

Family/Kid Friendly

Kids' TV Networks

Kids

Pets allowed

Pets

Location

At the guest house

Room amenities

Llandudno

Llandudno Beach

Cape Town International Airport

Hideaway Cape Town

Cape Town

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We were looking for a place to spend the night as we had a wedding in the area and found this spot on booking.com. We arrived and none of the numbers were working, even booking.com could not make telephonic contact with them. We had warned them beforehand of our arrival time but there was no one available to meet us. We should have left then. The place is a complete scam, there is poor adherence to health and safety, the shower door was off it’s hinges, there was rust in the bath and the light switch was broken. It’s a very poorly maintained property. The lady managing the place also stood behind our door listening in on our conversations. No regard for privacy. It looks nothing like the pictures. Booking.com were also poor to respond and took no liability for a property booked via their platform. 

Do yourself a favour and stay far far away from this scammers hideaway!

Don’t book this place!

This place is a total scam
It has definitely not been cleaned!!!!
Filthy
Disgusting
Don't even want to sleep on the bed or use the bathroom
Booking.com I am very disappointed and want a refund
Fake advertising!

Total Scam

DO NOT BOOK THS PLACE!!!!!
When you pay more than R1000, you expect to stay in a nice place...
Instead, you have a dilapidated room...
No maintenance at all (the door handles are falling apart, the lamp bulb of the bathroom is coming out from the ceiling with apparent wires, the bathroom ventilation is super noisy)
The DST/Netflix they are advertising has to upload on a regular basis, because of the 38 other devises were plugged on the same network
We were provided with only half a roll of toilet paper for 2 people (the cheap quality). No Toilettry / soap.
The staff was more interested in her internet connection than the comfort of their guest (the one lady knocked at our door to check our router, as her wifi was not working on her phone... Really ???!!!).
If I have an advise to give you, keep your money for another place... The pictures you see one the booking site are not accurate at all...

The sherry on the cake, no COVID protocol...
None of the staff were wearing mask. We were actually the only one to protect ourselves...

Liked · The location and surrounding  Disliked · No maintenance at all (the door handles are falling appart, the lamp bu

I will keep this short..
After travelling over 1000km with a toddler in the car, we were shocked to see what Hideaway offers. We did not even unpack our car, just drove away from that dump as fast as we could!

Shocking..

Everything in the apartment was falling apart. There is a lot of water damage all over the apartment. The sofa was standing on bricks. The fridge didn't cool anything. There is no ventilation. You can hear every single footstep from the apartment above, because of the old wooden floors/deck. There was a dog barking all night. You can even clearly hear everything the couple in the apartment above us did. It was the most horrible experience in my life!!!
I thought I would look past the other bad reviews when I booked this place, but please anyone wanting to book this place, PLEASE DON'T!!!!!
The photo's you see is a hoax! Perhaps taken 20 years back.
The best part was the next morning when I packed my bags at 04:00, just to get out of that place!! and never ever return!!

Do not book this place EVER!!!!

Just to make it short first: Don't book this place!!

What happened: We booked a suite with sea view! When we arrived, the lady who was welcoming us, couldn't get my name into her booking app. The check-in was not kidding) about 40 minutes infront of the hotel, outside, us, the lady and her broken Ipad. allright, then we went up to the room, with our luggage, up the steep and tight steps. She showed us the room and we couldn't believe what we saw. A tiny room with fungus in the shower and hair all over the bed. I was sure, it's not the room i have booked, so i asked the lady for the wifi, after (not kidding again) giving me 7 times the wrong password and even the wrong name of the wifi, i could log in after 50 minutes.. So, I checked my mails and saw the confirmation from booking.com, it was a totally diffrent room. So, I went to the lady and showed her the pictures and the description od the confirmation and she said, that the toilet is not working in the room you have booked. Doe's she kidding me?? If we wouldn't say anything, nobody would say anything. We were looking for another room in CT, which wasn't easy in the high season, we spend a full day with dealing WITH THIS SITUATION!!  And after contacting booking.com they offered us EURO 25.00 as a sorry.. This is unbealievable!! i'm disappointed, espacially of booking.com!! I was hoping for more support..

Worst place ever!

SCAM ALERT!! When we wanted to check in they did not receive our payment from booking.com & the room we booked was not available due to renovation. Booking.com confirmed refund will be made the next day - still no luck a week later!! The place is run down. There is a lot of people living in the garage - did not feel like a holiday establishment - more like a squatter camp!!!

SCAM ALERT!!

You can run but you cannot Hide - Hideaway Cape Town - Llandudno 

Cape Town - Our booking at Hideway - ‪9 Apostle Road‬ review:
Good

I have done this booking last year November and paid in full - you had all this time to have our holiday stay ready and pleasant. But instead my wife and I ended up in a cockroach, rat infested, unkept, difficult to access (stairs and no stair railings, definitely not to building code) to navigate to get to a less than standard "domestic quarters" that you call a Holiday Apartment. This so called sticky, dirty, insect and rat infested non functional room are a insult and you should be taken to task for having the audacity to let this atrocious room as a holiday destination-posing a serious Health Safety Risk - this make you a Slum Lord!!!

Good afternoon Rhama - this is my annual leave- I have paid in full and trusted Booking.com to secure a wonderful space to stay like you always do - but unfortunately not this time. The owners want to move us to the Cape Town City Bowl - We stay in Johannesburg (City) why would I at all come and stay in Cape Town City - instead of having a sundowner I am dealing with cockroaches, RATS, broken toilet bowls and sliding door and the overwhelming smell of insect spray - Please find us a suitable apartment with a sea view to stay in the next 14 days - Best Regards Hardwig 

Good morning Hide Away and ‪Booking.com‬ I just tried to phone you but could not connect to your call centers. I had a telephone conversation with the owner of the property, Amy ‪at 8h55‬ ‪(060) 803 9772‬. Amy assured me that she had no knowledge of the condition of her property eg. generally housekeeping and health and safety risk. Amy assured me that she will investigate and resolve this matter by ‪lunchtime tomorrow‬ on the 19th April 2018. I am not asking for any extra compensation or the difference in what I am paying now, I am expecting a full refunded before close of business ‪20th April 2018‬ and for you to acknowledge my correspondence. 

Well and as expected no response from Amy owner of Hideaway, Hideaway, Happy Rhino !!!

I am holding you, Amy, Hideaway Cape Town and Bookings.com accountable for ruining our annual leave. It is now exactly 10 days 14-20April 2018 that I am awaiting on a resolve but with no joy. In our hurry to leave cockroach heaven Hide Away we left some of our belongings at Hide Away and going back there on the 19 April they had people staying in the apartment already and Thembiso said they have no idea what we were talking about according to - Thembiso the cleaning lady, receptionist and manager. 

Booking.com you are just as guilty, please find all the reviews of this atrocious place pulled from YOUR search engine and website yet you continue to deceive by participating and continue to market this scam - but make no mistake I will make all correspondence to you, Hide Away, Happy Rhino and owner Amy availability to all interested parties.

Booking.com, Hide Away Cape Town and Rhino Africa and Owner Amy, I insist that all my monies to be paid back to me by tomorrow close of business or you will leave me no choice but to escalate this matter to the next level. 

Please find all the image of this so called holiday apartment at the bottom of this mail.

Hardwig du Rand

You can Run but You Cannot Hide

we where there from 1st of march till the 13th march 2018.serious health and safety issues,very steep steps to all apartments,disabled people have been booked in to this place then on arrival they have been unable to access the property, they then have to find alternative accomadation. during our stay we had no water in the apartment for 4 days,due to plumbers digging up the shower to fix a long standing leakage at the property.trying to contact the management in cape town was impossible, the lady by the name of lorrain, offerd us no compensation for our 4 days that we had no water. whilst the plumbers where working in the apartment.dont try to go to the beach unless you want to want to go down a very steep flight of steps of rock and sleepers, again no hand rails, very difficult. and a half hours walk down a very steep road,not a place to go to.

this place is dangerous, 22 steep steps with no hand rails,

We had great expectations of this property.  How wrong we were!  Our very small and cramped room was at the top of dangerous and extremely steep steps.  My husband and I are reasonably fit and agile but we found them difficult to negotiate especially going down.  The room was very shabby; kitchen units rickety, table leatherette covering peeling off and the bathroom has a damp problem which needs attention.  There is a large cupboard with shelving but no hanging area taking up too much space.  It was also very stuffy, therefore, a ceiling fan would have been very much appreciated.  The bed was comfortable and we did enjoy the view whilst having breakfast or sun downers on the small terrace.  I will not be recommending this property to friends.

Hideaway Cape Town

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