Name: Duinpark De Witte Raaf
Address: Duindamseweg 7 2204 AR Noordwijk,Duindamseweg, Noordwijk, Noordwijk, Noordwijk, 2204 AR, Netherlands
Rating: 6

Terrace

General

Non-smoking rooms

Room service

Rooms

Laundry

Dry-cleaning

Services and amenities

Free Wi-Fi

Internet access

Internet

Parking

Location

At the hotel

Viewpoint Groot Hoogwaak

Museum Engelandvaarders

Beach Noordwijk aan Zee

Offem

Amsterdam Airport Schiphol

Vondelpark

Stedelijk Museum

Van Gogh Museum

Rijksmuseum

Heineken Experience

Anne Frank House

Dam Square

Artis Zoo

NEMO Science Museum

Rotterdam The Hague Airport

Blijdorp Zoo

Railz Miniworld

Stadhuis

De Doelen

Rotterdam City Theatre

Beurs World Trade Center

Arboretum Trompenburg

Maritime Museum

Witte de Withstraat

Sonneveld House

Boijmans Van Beuningen Museum

Netherlands Architecture Institute

Kunsthal Rotterdam

Erasmus Bridge

Wereldmuseum Rotterdam

Euromast

Nederlands Fotomuseum

Duinpark De Witte Raaf

Noordwijk

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We booked a holiday home (Plevier Comfort) at De Witte Raaf on the advise of a family member.  We had previously stayed at Duinresort Dunimar but we're advised that it was worth paying the extra for the Witte Raaf. (big mistake)
We checked in early September for the week and were allocated 137. I had a bad feeling the moment I put the key in with a lose handle and stiff lock. There was no child bed or high chair which had been paid for so back to reception. I also asked for a safety gate for the top of the dangerous spiral staircase for our 18 month old granddaughter. A man came quite quickly with the bed (dusty an broken) and high chair (harness partly broken) and the gentleman pushed a sort of fence at the top of the stairs and warned that it was not very secure. We asked for a sheet and duvet for the child bed. He had no duvet but promised a sheet and some cable ties to secure the fence. We asked him if we could move but he said we couldn't because the park was fully booked.  The man never returned with the sheet or cable ties. We complained and a couple of days later received some cable ties which were far too short to secure the fence.

The house was really badly maintained and not clean. The houses are privately owned; some are OK but ours was definetely not.
We compiled a list of 50+ issues with the house. Some were a minor inconvenience, several were serious especially on safety issues. We wrote to Noordwijk Vakanties who manage the site but they choose not to reply.
Here are some of the main issues

- A very steep spiral staircase with sharp metal edges on the outside

-No child safety gates installed. A fence was provided but it was totally inadequate.

-The bathroom door on the landing opens outwards exactly at the top of the spiral staircase. If anyone opens the door while someone is outside on the landing they will be knocked down the steep spiral staircase.

-The cot had a broken hinge mechanism causing the ends to sag down. There was insufficient height on the sides to safely contain the child. 

-No fence along canal at bottom of garden. We could not sit outside on the patio for the fear of our granddaughter drowning.

-The shower door was badly fitted. When showering the water escaped through the gaps onto the bathroom floor, then it flowed on to the landing and down the spiral staircase.

-Shower and sinks were slow to drain. Air extractor didn't work.

-Cables for the bedside lamps slung above the pillows.  Extension cables were later provided but were a trip hazard.

-The were no cupboards to hang clothes. A metal rack was provided but the screws holding it together were lose or missing. It kept collapsing.

-General maintenance was poor. e.g. broken patio table, loose door handle, stiff door locks, dim/ not working lights, scruffy paintwork, damaged flooring, poor quality cutlery / pans / crockery / towels, few and badly placed electric sockets and superficial cleaning. Service staff didn't turning up when they said they would.

-Even though we paid  for ‘end cleaning’  you are expected to strip the beds, leave all linen and towels in the hall, brush the floors, empty the bins and cupboards. If you fail to do this you will be charged euro 60 for each item not done. 

-The charges for missing/ broken items on the inventory list are very high.

We didn't  make further complaints while in the house as we doubted if it would make any difference. Also we thought we would be labelled trouble makers and lose our deposit (as mentioned on other tripadvisor review).

Run down and dangerous with small children

Chipped furniture, empty picture hooks, faded curtains smelling of cigarette smoke, ripped sofa, dirty duvees, neglected garden. And this for the amazing price of 904 euro's for 4 days. What a rip off.

Very expensive, dreadful house

On our arrival a comment of " you are on time"!! said the receptionist!! We explained we've come off the night boat from England with a 9 month old baby and were hoping we could check in a little earlier than the stated 16.00 hrs.  They were happy to take our money and all details and plan of the villa were given to us.. We looked around and noted that our villa had been cleaned as cleaners were just leaving! On our return we reported back at reception at 15.50 hrs and a grumpy man then running the reception saw us and looked at the clock and made us wait till 16.00 hrs. So rude definitely not a good way to start a holiday. We  have stayed here on 2 previous occasions and staff have been very accommodating. It has obviously changed hands as there is no flexibility with them now.They lied as they said Thursday is there big change over day!!! We were there 12 days and the villas that were occupied,  changed over at various days depending on the length of time people stayed. The Villa was nice fairly spacious accommodating  8 people but there were not enough wardrobes/chest of drawers in bedrooms. The  kitchen needs another tall cupboard to enable you to store the groceries - food shopping. It felt like camping in a Luxury Villa.
The area is good for visiting the beach, is in walking distance 20 mins, Nice restaurants nearby and the village as a few good shops and supermarket. Lovely cities to visit Leiden - Den Haag - Madurodam Delft- Amsterdam Good train service available from Sassenheim. Parking still free at the moment. Took us 25mins to get to Amsterdam.

"Luxurious Villa" run by "grumpy" and abrupt staff in reception

I recently visited with my partner and another couple and we stayed for a week. The location is ok, close to a small village. The problem was the staff. I have worked in hospitality for 27 years and never have I had to endure such ignorance.
The man working in the reception area was nothing short of a waste of oxygen. On our first day we asked if he could call us a taxi to go to Amsterdam. He appeared offended that we had asked him to do something and refused to call the taxi. I was outraged.
Any interaction with this guy was a constant battle. Paying our deposit upon arrival, out he comes with his hands behind his back, stared at us and informed the receptionist quite loudly to "keep an eye on those people." I speak Dutch and he obviously thought I didnt. 
He almost ruined our trip and since returning to Ireland we have been charged for not cleaning our dishes. We never even used any.
These people should be ashamed of themselves and I would strongly recommend to anyone considering staying there to look elsewhere. Appalling.

Rude, abrasive and ignorant

We recently rented a bungalow for the weekend to visit the Magnificent flower displays at Keukenhof. The area nice but were VERY surprised when the (grumpy) receptionist informed us that there was an additional non refundable charge of 130 euro's for laundry and cleaning. CLEANING ! We were informed that WE had to clean the house before leaving otherwise ANOTHER charge would be made on our payment card. Towels were listed as INCLUSIVE and were NOT in the accommodation and when we asked for them he TRIED to charge for them AGAIN and we finally managed to get them supplied. Property clean ,area nice but beware of hidden charges on top of a quite expensive part of Holland.

Duinpark De Witte Raaf

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