from 7,214 CNY
Super
What was good
They clean your room 2 times a day. Very nice
What was bad
No fault to the hotel but there has been lots of sewed burning going on at night. We woke up a few times because it was so hard to breathe. We called the hotel service at night and they told us they will wake care of it, no one ever showed up…. In the morning when we complained they offered us a spa treatment which was nice.
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Carretera Federal 307 Km 254 600, Akumal
Location
Secrets Akumal Riviera Maya Hotel is located in Akumal. This hotel is located in walking distance from the city center. You can take a walk and explore the neighbourhood area of the hotel — Akumal Beach, Xel-Ha Water Park and Xcaret Eco Theme Park.
Hotel features
Spend an evening in a nice atmosphere of the bar. Taste the local cuisine and have a rest in the restaurant. The hotel cafe is a nice place to have a snack. Free Wi-Fi is available on the territory. Ask for more information when checking in.
If you travel by car, there’s a parking zone. The following services are also available for the guests: a massage room, a sauna, a steam bath, a spa center and a doctor. Sports fans will be able to enjoy a fitness center, a gym, a table tennis area and a diving club. Get ready for a fun and exciting vacation! Here’s what you will find on the premises: a karaoke, a ping-pong area, a picnic area and a barbeque area.
Here, you can treat yourself with water procedures as there will be a pool and an outdoor pool. You can arrange a business meeting, a board meeting, and even a job interview as there is a business center. To book an excursion, consult the tour assistance desk of the hotel. If you want to make your journey even more comfortable, you can order a transfer.
Accessible for guests with disabilities: the elevator helps them to go to the highest floors. Additional services that the hotel offers to its guests: a laundry, dry cleaning, an ATM, private check-in and check-out, ironing, press, car rental, a safe-deposit box and a concierge. The staff of the hotel will be happy to talk to you in English, Spanish and French.
Rooms description
In the room, there is an alarm clock, a shower, a TV, a mini-bar, a bathrobe and slippers. Please note that the listed services may not be available in all the rooms.
The hotel's awards
2023
Travelers' Choice — Top Hotels — Mexico
2024
Travelers' Choice — Top Hotels — World
2024
Travelers' Choice — Top Hotels — Mexico
Facts about the hotel
Year of construction
2015
Type of electrical socket
Type A
127 V / 60 Hz
Number of rooms and floors
434 rooms • 5 floors
General
Rooms
Accessibility
Services and amenities
paid for separately
paid for separately
paid for separately
paid for separately
Meals
Internet
Transfer
paid for separately
paid for separately
Languages Spoken
Tourist services
Recreation
Parking
Pool and beach
Business
Sports
Beauty and wellness
paid for separately
paid for separately
paid for separately
Pets
Health and Safety Measures
Check-in |
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After 15:00 |
Check-out |
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Until 12:00 |
As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure. |
In cash | By bank card |
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In the currency of the hotel — MXN |
Some rates can be paid by bank card when booking online. You can use points to make a partial or full payment of your booking. You can pay for your booking by using a promo code if you have one. |
If you'd like to pay for the order by wire transfer as a legal entity, please send an e-mail to [email protected] |
Super
Based on 12405 reviews from guests around the world
Cleanliness
9,3
Hygiene products
Location
8,8
Meals
7
Value for money
7,5
Room
8,5
Service
9
Wi-Fi quality
10
Registered service mark in the European Union