Name: Red Inn Cabana
Address: 22 Leith Street 10200 Georgetown,Leith Street, George Town, George Town, George Town, 10200, Malaysia
Rating: 6

Air conditioning

24-hour reception

Smoke-free property

Ticket assistance

Outdoor furniture

General

Non-smoking rooms

Family room

Rooms

Accessibility features

Accessibility

Laundry

Services and amenities

Common kitchen

Restaurant

Meals

Internet access

Internet

English

Languages Spoken

Tour assistance

Tourist services

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hostel

Penang International Airport

Red Inn Cabana

George Town

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

This hotel is utterly disappointing – it has the tendency to 1) miss your booking, and 2) lie to you on their mistakes, and 3) make you pay for their mistakes. 

We made 2 separate bookings a week in advance of our travel date for our guests in Penang. During our late check-in for our guests on the actual travel date, we were told by the receptionist that they only managed to reserve 1 out of 2 of our room bookings. Upon investigating further, it turns out that the booking confirmation by our agent was indeed delivered to them via email but they have missed out our 2nd room booking. The receptionist was rude and unprofessional – he was unable to provide a solution and instead pushed the blame on his colleague(s) in the earlier shifts. The only solution he had was to offer an alternate shared dormitory room that cost around MYR22 a night, or to have our guest check in at another sister hotel located somewhere else in Penang. But that was not what we have paid for at the first place, and it’s a little too late in the night to be having a detour. We have specifically chosen this hotel due to its convenient location. Furthermore, we do not want our guests to be bunking with strangers!

As for our remaining guests, we were forced to book a new hotel for them next door  during at the 11th hour and incur steep additional costs due to Red Inn Cabana’s negligence. We contacted our agent and made our request heard - to get a full refund for the missed booking and have Red Inn Cabana compensate our additional hotel booking costs due to their own mistakes. To our dismay, the hotel responded that it was not their fault and they will not compensate us for the latter – they claimed that the rooms were unavailable during the night of our stay due to “an air-conditioning breakdown”, and they had offered an alternate shared dormitory room which we have declined – my question is, why should we compromise for something that was not our fault, and why have they not informed us earlier of the air conditioning issue and that the rooms were unavailable? This hotel refused to even apologize nor admit it was their error, and make any fair compensation. Bottom line is, this hotel’s customer service is a joke. How does this hotel even qualify to be in the hospitality industry?

Beyond awful

It was a nightmare staying in this hotel. The others reviews are so true, bad reviews go back to years before and I only blame myself for not researching enough before I booked this hotel. With the price and the nice photos that they put on website I almost felt like it’s a scam.

Bad service, bad room and bad maintenance

This place is awful, disgusting, broken down, and no one seems to bother to fix it. My room had a leaking aircon, broken bathroom door, mold all over the place, the common areas dusty and broken. The pictures they post must be stolen from some other hotel because are not the reality. All of that for 97 RM (20 euro).

Do not book this place.

Awful hotel.

Basic accommodation next to red  garden food court and tourist attractions.  Room was a bit dirty, no hot water or toilet paper but you get what you pay for ! Shared space was clean and welcoming, staff friendly. Free breakfast consisted of fruit , toast and coffee/ tea.

Budget accommodation in great location

I stayed there for 2 night. This hostel ocated in good location[ behide the chocolate shop, in case you can't find it] . The room and the common room was clean l. Staffs are very friendly. But the bathroom is pretty bad, there're no lock for shower room and the breakfast served late.

Red Inn Cabana

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