Morino Sumika

I love the check in reception area with its beautiful bamboo garden in the background. It relaxes you instantly. I was shocked though once you enter the hotel, it leads you to a long escalator. We had a lot luggages and boxes so I was a little embarrassed that the staff incluiding a old lady had to carry our shopping bags all the way up by stairs, which was next to the escalator. The staff were extremely helpful including the receptionists. The reception was on the second floor. The outdoor onsen is very relaxing as you are looking at the forest. The check on area was for both men and women so it was a bit confusing, ladies onsen was upstairs. We were guided to the room and the staff was trying her best to explain everything in English. The dinner service staff could not speak English and there was no English menu for the dinner served. The food was of average quality. We wanted to drink the sake we brought and the corkage charge for 3000 Yen and they could not even serve us properly. They gave us a tall wine holder that cannot put ice. We later told them to change it to a container that is wider. The bellhop was very helpful and managed to help us squeeze all the 5 lugguages and 4 carton boxes into our car at check out.