Name: Hotel Casa Del Mar
Address: 50 metros de la escuela de Sámara, San Juanillo, San Juanillo, San Juanillo, 50205, Costa Rica
Rating: 8

Smoke-free property

Garden

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Family room

Wardrobe/Closet

Toiletries

Rooms

Accessibility features

Accessibility

Laundry

Safe-deposit box

Luggage storage

Services and amenities

Bottled water (at extra charge)

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer services

Transfer

Spanish

English

French

Languages Spoken

Tour assistance

Tourist services

Library

Bike rental

Hiking

Fishing

Sun Deck

Recreation

Parking

Free Parking on Premises

Beach facilities

Beach/pool towels

Next to the beach

Pool and beach

Cycling

Snorkelling

Sports

Massage

Beauty and wellness

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Samara Beach

Nosara Airport

Tamarindo Airport

Tambor Airport

Hotel Casa Del Mar

San Juanillo

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Excellent accommodation and a laid-back, mostly quiet hotel.  The Frech couple that run the Hotel are very helpful.  The 3 breakfast choices are perfect - we preferred the "tipico".  It's a short walk across the street to the beach, a short walk to the supermarket and a short walk to good, reasonable restaurants/

Very much enjoyed staying at the hotel

These ladies should not be in he hospitality biz.  They’re rude.  I arrived with a guitar and was immediately told I couldn’t play outside. No problem. The lady went on to explain how I was to behave.  I’m 60 years old.  My friend came to visit at 2:30pm and was not allowed on the property accompanying me.  The rude lady enjoyed enforcing this senseless rule. I was loading up my car prior to checking out and the ladies are freaking out asking me for the key (I was not done loading my car) and yelling they were calling the police.  The ladies are angry!  I read other reviews with people having customer service issues.  The any ladies should hire professionals to run the reception.  This simple hotel would be much better off without the angry, rude, judgmental and disrespectful ladies at reception.  Keep in mind, I’ve stayed at hotels/b&b etc for over 40 years.   First bad encounter and felt the need to write this review.

Rude lady’s run the show

Money was stolen from my room
Bank card stolen from my wallet
Room not clean for a week
Bed sheets not change for days
Towels not change for days
Breakfast terrible
Very loud street noise
Bad management

Terrible experience

This is a fantastic hotel to stay in. The location is perfect for the lovely beach, great restaurants, numerous coffee houses/bakeries and supermarkets. The staff at this hotel were excellent. They were very helpful, friendly, warm and funny. We really enjoyed chatting to them whenever the opportunity presented itself. The hotel is very clean and spacious. We stayed in room 15 on the top floor of this two storey building. The room was perfect with a good sized room, nice sized bathroom, good shower, very comfortable bed, air conditioning and a fridge. There were two chairs and a coffee table just outside the room where you could sit and relax or you can go to the courtyard which has a jacuzzi and places to sit. The breakfast area is open air with plenty of room. We were served a plate of fresh fruit, juice, coffee and you can choose from three different breakfasts which are really well cooked and very tasty. We loved Samara, a pretty little town with a beautiful beach. This hotel made our stay that bit more special and we will definitely stay there again when we can get back to this lovely location. We thoroughly recommend staying at this hotel.

Really great hotel

Even though I've stayed here before, the host decided straight away she was going to act hostile. We considered moving to another hotel but we had plans that didn't make it feasible. Definitely should have....
Now I was with my family of six people and the stay included breakfast. My family went to breakfast in the morning and were told breakfast was not included. As I made the booking, I confirmed with the lady, and she basically said my family was lying, and made a story that my father was asking if they could eat somewhere 🤷‍♂️.
The other very vindictive, unpleasant, woman then came out of the office and started trying to intimidate us and telling us our attitude was horrible from the start. She then told us we had to leave and that we would receive a refund. This is the middle of the busy season when everything is booked out. When we questioned the timing of her request, being the busy period, she proceeded to call the police. The police arrived and let us know that they have had to visit this location on multiple occasions. This is literally how these terrible people treat their customers. We asked the police to confirm a refund would be given if we left, then of course they have not refunded and booking.com will not issue a refund on a "non-refundable" booking. It was so appalling we left up the road to a place that charged double, but it was worth not being near these people.
On top of that, while we were waiting and dealing with the police, another older Canadian couple who were watching came down. They expressed that they were also given an appalling experience from these vindictive disgusting people who shouldn't be allowed in hospitality.
Now, we've stayed in hundreds of hotels, and we've never had such an appalling experience.
Right at the end, we expressed how disgusted we were on the way out...

Stay away as far as you can

We really enjoyed our stay there. The hosts were really nice to us and had good tips for Sámara and for our ongoing trip. The rooms with private bathroom are big, clean and for us there were nothing to critizise. The breakfast is also very good, starts with a plate of fruits and then you can choose between three options for e.g  eggs. So we can really recommend this place.
PS: I know there are a couple of rules, but I think this is normal for all hotels in Costa Rica and for us this was no problem at all (because we saw it in other comments and we cannot share the bad experiences written there).
PSS - for our hosts a recommendation ;). I know it is hard if people writing unfair recommendations, but maybe you should answer them in a bit more "Pura-Vida"-Style, because some answers sound very rude. So respirar antes y después responder, vale :)?

Really good alternative to stay close to the beach

Me and my friends went to Sámara to spend a few days at the beach. Unfortunately we only read the obligatory 3 top comments about Casa Del Mar. When we arrived, the two ladys at the reception did not even welcome us warmly - instead they told us about all the rules in the Hostel for about 10 minutes. In my opinion, rules are ok but to be mad at us only because we were walking in the pool and did not just lay there was too much. ( we were the only guests that day). The behaviour of the two ladys was very unprofessional. I went down to the reception to critizise that the room did not get cleaned during our stay although we arranged a cleaning service for every day. The ladys always have an excuse for the bad service. You can also see that when you read the answers of Casa Del Mar. In this case she told me that me and my friends left “dirty and untouchable underwear” on the beds so they weren’t able to clean or even give new towels. That was not true, we just had three big bags on the ground and a pyjama laying on the bed. 
It Doesn’t matter what you critizise - they turn the conversation into you being the dumb that doesn‘t follow their rules. 
Instead of trying to make the stay as good as possible they weren‘t even able to admit their mistakes. Sometimes, they didn‘t even answer me!
Another aspect that is necessary to mention are the surveillance cameras all around the hotel. I know that it is really common to have some but to watch them all day and warn you that you are watched all the time makes you feel very uncomfortable. I did not go there because I like to be observed by two ladys all the time. They should rather concentrate on their communication skills…
On booking.com the Hostel offers a jacuzzi which actually was nice and clean but not useable during our stay because of some pills that blocked the pool for a whole day. Other hostels do this routine at night so the guests can enjoy the jacuzzi during the day.
All in all the two receptionists didn’t want us to have a nice trip although the place and the rooms were nice. Unfortunately that could not compense the bad service we received.

I hope you read this comment and decide to visit a different hostel - NOT CASA DEL MAR! I’m also excited to the answer of the hostel and hope that they won’t call me a lier o pretend that I’m a fake account, as you can see in the foregone answers.

Bad and unprofessional service

Rooms were very simple, did the job (but would try another location next time).  Breakfast was an interesting experience (not a positive one), across the street you could get a real breakfast.  Samara is a cool little town.  Just around the corner there are lots of places for good food.  Beaches are great.  The beach restaurant/bar was a great place to eat and hang out at beach.  Very cool restaurant/bar.  Found lots of gluten free options at open air  food court.

room across street from beach entrance

Nice hotel near  the beach but the two ownwers care more about their rules rather than our confort,very discusting to be reprimand as a child,this is not  acceptable for a  quiet and mature guest!!!
As said food is strictly forbidden but the real problem is ants and they don’t seem to know how to eradicate them.


well kept but no longer hospitalble,

Arrived at 8PM. No light on the ceiling, reading lights above the bed did not work. Only the office-like, metal light at the corner of the room far from the bed. No night tables  at the bed. 
In the morning, looking from the hall through the opened door, I noticed that in the other room there was a huge standing radiator. And it worked! There were also two bed-tables boarding the bed, and two reading lights.

I asked the owner if I could have a better room, like my neighbor's. The answer was: "You did see your room in the morning. Too late."
(She was right. I did see the room, but I assumed that there is electricity and everything works.)

I asked her to repair the the lights and she sent a man to do it . Within a minute, she told me :"Its done".
But it wasn't.
I asked again. And again she sent the maintenance worker,  and he said to me : "I cannot repair these two lights in the wall because electricity in the wall is broken."
I repeated his statement to the owner and it was too much for her:
"Get out!"
My fellow Norte Americanos! You do not have to travel very far to experience rude hotel owners.  In Samara Costa Rica you will find such a hotel - Hotel Casa Del Mar. There were 10 people before me who evaluated this hotel as terrible, and they also used the word  RUDE HOSTS.

Hotel Casa Del Mar

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