Name: Spa Hotel Kleptuza
Address: Velingrad, ul. Dimitar Blagoev 46, 4601 Velingrad, Bulgaria, Velingrad, Velingrad, Velingrad, 4600, Bulgaria
Rating: 6

Elevator/lift

Smoke-free property

Terrace

General

Non-smoking rooms

Room service

Family room

Minibar

Linens

Rooms

Accessibility features

Accessibility

Ironing

Services and amenities

Restaurant

Poolside bar

Meals

Free Wi-Fi

Internet

Car rental

Transfer

English

Languages Spoken

Billiards

Ping-Pong

Recreation

Parking

Free parking nearby

Free Parking on Premises

Swimming pool

Spa tub

Beach facilities

Beach/pool towels

Pool and beach

Fax and copy machine

Meeting and presentation facilities

Conference Hall

Business

Massage

Steam room

Beauty services

Sauna

Beauty and wellness

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the resort

Room amenities

Spa Hotel Kleptuza

Velingrad

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Don’t recommend this hotel to anyone!So bad service and not a good food at all!
Do not recommend it at all!
Never go back to that hotel again!
So small spa and not to  much room for more people!no good hotel at all 

Bad food 

Must be improving in all areas especially in breakfast so badly prepared 🥹
Wi-Fi so slow not good at all.
Spa very small.
Room so old.
Not good enough for staying at this hotel!
Must be improving……..

Not really good at all

Just came back with my family from SPA hotel Kleptuza. I was delighted by the hotel and everything they offered. Quality of food/SPA was OK. 
If you compare with other 4 stars in area, maybe you get a better hotel, however great price/quality ratio. I recommend for families with kids.

Delighted

We organized trainig in this hotel, we booked a conference room, but actualy after that we understood that hotel don't have it and managment gave us one of the restaurant halls, with bad smel, uncomfortable chairs and unpleasent noise from the kichen. Service also was quite bad, and managers are unprofesionals.

Find another hotel in Velingrad! 

Trainig 

We visited the place in the beginning of march so we were not able to enjoy the open pool but most certainly did enjoy pretty much everything else. 
The rooms were clean up to date equipped with large comfortable bed and a flat screen TV. The bathroom which is a weak point of many hotels was clean as well with no signs of mold or dirt in the corners. Everything was working properly. The air conditioner was enough to heat the room without making any odd noises disturbing our sleep.
The food was delicious and diverse pretty much combining local production in traditional and creative ways. There were these tiny little details making us feel at home like serving Skembe soup and chilly peppers at dinner, slicing the tomatoes in tiny peaces and not as pretty much all the hotels do - in four like if they are meant for a pig.
What also made a very nice impression was the good organization of the tables - each group had reserved spots from the arrival.
The SPA was clean and nice. We especially enjoyed the Steam bath.
Downsides: 
The mattresses could be renewed at a certain point;
The hot water was unable to reach the top floors at peak usage hours;
When all the rooms are full it kind of gets too cozy in the SPA area which is no doubt well done but a bit too small for handling all the guests at once. Amazing as it its however we did not find it too disturbing.
The entertainment program we had one of the evenings could use a bit updating as well - like the youngest of our company considered it a lesson of ancient musical history.
The stated above pretty much explains the four and not five stars for the rating but still - we enjoyed our time very much. 
Thanks to the owner and the entire hotel stuff for their efforts and time!

Cozy warm place near the park, Clean SPA, Great food, Nice people, Great organization

We had a very nice time in that hotel. This year we haven't been to the see. But I did not mist that. This hotel is very good for bulgarian standarts. Nice clean rooms, great time in the spa and very close is the park where if you I like to walk in the park. 

Vacantion

Stated there for Xmas. The hotel is outdated with dirty carpets and uncomfortable beds. There is a tiny indoor swimming pool which was more than  crowded, did not even bother trying to use the rest of the facilities. If you are up for a spa weekend choose a different hotel. On the good side were the polite and helpful staff, good wifi coverage and the fact that the hotel was really warm. It is located close to the lake but quite far from the downtown area. Overall will not recommend or go back there again.

Spa Hotel Kleptuza

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