Name: Hacienda Umbria
Address: Panamericana Sur Via Machachi,, Quito, Quito, Quito, 170350, Ecuador
Rating: 8

24-hour reception

Smoking areas

Smoke-free property

Ticket assistance

Garden

Terrace

General

Laundry

Luggage storage

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer

Multi-language staff

Languages Spoken

Tour assistance

Tourist services

Fitness facilities

Sports

Location

At the hotel

Mariscal Sucre International Airport

Hacienda Umbria

Quito

We went with the whole family (13pax) to stay a night. We were told they were going to receive us with "tapas and a wine tasting" - did NOT happen. According to their web page a chef was going to cook for us - did NOT happen. Instead we had very regular menu that you could make at home in half an hour. We asked for 5 vegetarian menus - did NOT happen.  The kids wanted to see and ride the horses included in the activities that they say they have - did NOT happen. 
It's a very expensive place and the quality is poor. There was no one to complain since the owners were out of town and not taking care of their business.

Expensive and Poor quality!!!

We stayed here 2 years ago for our honeymoon. We decided to return to celebrate our aniversary. Once again it was wonderful. Alvaro and Lorena, the owners, give you such a personal attention that you feel pampered from the minute they greet you. Prices are all inclusive, except alcohol. However the beauty of it is to have a Chef and Sommelier asking you what do you fancy to eat paired with incredible wines. Location is at 3200 mt (over 10,000 ft) with over 790 acres. This is a 5 star place to relax surrounded by a typical Andes scenarario.

Once again!!

When we got here it was amazing... then people came and ruined it!!! 
No menu, horrible food, no options and if you wanted something different you should have at least 2 extra hours.
Kids games are in ruins and the owners are so pretencious it hurts... 
Oh... expensive is puting it nicely!

The worst attention ever!! Hated the whole experience...

I recently had the pleasure of staying at Hacienda Umbria for two nights with my wife and two children.  The total experience at Hacienda Umbria is extremely warm and inviting, and the owners could not have made us feel more at ease - we truly felt as if we were guests in the home of family friends.  The property is beautiful, serene, and relaxing, and the website is a completely accurate portrayal of what to expect.  Dinner each evening is a special experience, with Alvaro inviting everyone into his kitchen for a personal culinary demonstration, followed by what was certainly some of the best food and wine we have had in Ecuador. Our stay at the hacienda was a truly unique and memorable experience for the entire family, and we can't wait to visit there again very soon.

A great experience...

We have just returned from Hacienda Umbria. We stayed there for our honeymoon! What a place! Imagine getting up surrounded by volcanoes covered with snow? This hacienda which has only 4 rooms caters for the upscale market making it pricy but certainly worth every penny!! The owners (Alvaro and Lorena) make every effort to make your stay a time to remember. Alvaro is a gourmet chef and sommelier who enjoys tremendoulsy preparing the food you like or rather meals with the type of food you like. This is the perfect place for a honeymoon, to relax, away from the daily stress and close to mother nature. Hope to return soon.

Hacienda Umbria

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