Luna Maya by LHMG

Seit 1. April 2021 gilt für ausländische Tourist:innen die VISITAX. Die Zahlung der Gebühr in Höhe von 224 MXN (oder 10 USD pro Person) kann über das Web-Portal http://visitax.gob.mx/ erfolgen. Ausländische Tourist:innen können vor oder während ihres Aufenthalts in Quintana Roo bezahlen. Ein Zahlungsnachweis ist am Flughafen vor Abreise vorzulegen.

Special check-in instructions
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Know Before You Go

• One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• No pets and no service animals are allowed at this property.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Personal protective equipment, including gloves, will be available to guests.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
• Contactless check-in and contactless check-out are available.
• Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Fees

• Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the property:

• Breakage deposit: USD 50 per stay

We have included all charges provided to us by the property.