Kefalonia Villa Collection

Villa and apartment rental bookings are made with Unique Villas Limited.

Please note that the lead person making the booking, and acting on behalf of all of the other parties listed on the booking, must be over 18 years of age.

1. How to Book

Bookings should be made directly on-line, or by email and over the telephone. Subject to receipt of all applicable payments (see below), your booking will be confirmed via email.

2. Paying for Your Villa or Apartment Rental

a. Payment method

Payment may be made by credit card - American Express, Visa, Master Card, or by Bank Transfer. Payments made by Bank Transfer must be received within 5 working days, after which period your booking may not be guaranteed. A deposit of 30% of the total rental cost for the property is required to secure the booking. This deposit is non-refundable. If the booking is within 8 weeks of the date on which your rental arrangements are due to commence, then full payment is required.

b. Property insurance & damages

The deposit payment also includes an obligatory, non-refundable accidental damage waiver (ADW) of €10 per person (excluding infants). Should the ADW not be included in the deposit, it will be added to the outstanding balance. Should you or any member of your party be responsible for any damage to the villa, above and beyond minor accidental damage covered by the waiver payment, the cost of such damage shall be your responsibility, together with any costs or losses that may arise from not being able to rent the villa or apartment as a result of the damage caused.

c. Balances

The full balance of your rental must be paid not less than 10 weeks before the date on which your arrangements are due to commence. For bookings where a credit card has been used to make the deposit payment, the credit card registered on the booking, will automatically be charged with the outstanding balance on the due date. If you do not make all payments in full and on time (including any surcharge where applicable), we reserve the right to cancel the reservation without any further obligation and apply our standard cancellation fees (see point 4). If you book a rental within 10 weeks of departure, then the full rental cost must be paid at the time of booking. Please note that if you pay for your rental with a credit card or charge-card, the handling charges will be included in the rental price. Visa, Master Card & American Express are accepted.

3. Booking Modifications

If you wish to change your booking, please contact us and we will do our best to help where possible. Kindly note that changes cannot be guaranteed. Please note that all changes must be confirmed in written and via email. Where/when, a booking modification is applicable an amendment fee along with any charges incurred from any of our supplier might be incurred at our discretion and of which you will be informed upon the modification request.

4. Booking Cancellations

If you decide to cancel your rental, you must let us know in writing by email. Your notice of cancellation will only be effective when it is received in writing by email. In case of a cancellation or a no-show, our cancellation charges will apply, depending on the policy reserved.

5. Force Majeure

A Force Majeure Event regards emergency situations where it is/was impossible or illegal for guests to travel to or stay at properties they’ve booked – for example, during a natural disaster war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, pandemic, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control. In situation of Force Majeure events the accommodation will not be charged.

6. Holiday Behavior

Throughout your rental of villa or apartment, we would ask you to consider the comfort and enjoyment of neighbors and third parties. Any damage or disruption caused by anti-social behavior is regarded to be the responsibility of the person concerned and Unique Villas accepts no responsibility for any such acts. Should any disruption or damage occur, any costs involved in redressing the damage must be the responsibility of the person(s) causing the disruption. We also have the right to terminate the person(s) rental arrangements, and we will not be responsible for providing any alternative arrangements, or compensation in any form, including any refunds. 

7. Complaints

If you are dissatisfied with your rental in any way, please contact us, so that we can attempt to resolve the problem. If we are unable to resolve the matter, details of the complaint must be communicated to Unique Villas within 28 days of your return from holiday.

8. Our Liability

i. We promise to make sure that the rental arrangements we have agreed to provide are applicable as part of our contract with you. The services provided will be performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, your contracted rental arrangements with us and facilities are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted rental arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

ii. We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -

the act(s) and/or omission (s) of the person(s) affected or any member(s) of their party or

the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or

‘force majeure’ as defined in clause 5 above      

iii. Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your villa owner or any other supplier agrees to provide for you where the services or facilities are not advertised on our website and we have not agreed to arrange them. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.

9. Safety standards

Please note, the legal requirements and safety standards of Greece are the ones which will be applied to your rental arrangement and services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower.

10. Contacting us about your holiday rental.

If you require any information or assistance, please contact us on:

telephone: U.K.: +44 (0)20 34755384 or Greece: +30 26710 31423

email: [email protected]

By post:

Unique Villas

F Zeen Boutique Retreat

Lourdas Beach Road

Lourdata

Livathos 28083

Kefalonia

Greece