Name: Hotel Rancho Club
Address: Carretera Central Km 4 1/2, Altos De Quintero, Santiago de Cuba, Santiago de Cuba, Santiago de Cuba, 00000, Cuba
Rating: 5

Air conditioning

24-hour reception

Currency exchange

Smoke-free property

Newspapers

General

Non-smoking rooms

Room service

Cable TV

Minibar

Rooms

Accessibility features

Accessibility

Luggage storage

Services and amenities

Cafe

Restaurant

Meals

Wi-Fi

Internet

Tour assistance

Tourist services

Nightclub

Recreation

Outdoor pool

Pool and beach

Family/Kid Friendly

Kids

Pets allowed (under 5 kg)

Pets

Location

At the hotel

Room amenities

Antonio Maceo Airport

Hotel Rancho Club

Santiago de Cuba

Unfortunately the pool was very dirty (green water and around it filled with garbage), and occupied by many people who pay their entrance fee for the day (many settlements).Don't expect to have a break! Besides, a DJ plays music without interruption from 10am to 5pm (swimming pool opening hours). The decibel level was much too high (we couldn't talk, like in a nightclub, so I can't even talk to you about resting...). The reception is pleasant. The rooms are old (cafards in the SDB), and the breakfast (no tea, no frost, no jam, no infected milk, no honey, no hot chocolate, no sweet spot, no sweet spot... we found this hotel very positive, no sweet spot, no sweet spot, no sweet spot.

Get out of here!

What we found was a disastrous hotel, with some poorly maintained rooms, with a restaurant that had nothing to offer but chicken, tortilla and sandwich, with an unattended staff and, worst of all, with a public open pool that opened at 10am and closed at 5pm, literally assaulted by hordes of locals who made it impossible to go to the bathroom, who left all the surroundings full of cans and bottles and whom the hotel loved with unbearable music, at 9 o'clock in the morning...and until...and that music, 3 days.

It's hard to describe such a disaster...

We have become accustomed! We are satisfied again... especially with the setting, service and breakfast. However, two regrets this time: * the pool closed for maintenance during our stay (4 days), despite what we were told on the phone before booking; * The rooms of the Islazul Rancho Club Hotel are equipped with a refrigerator: this is what the description says, but unfortunately this is no longer the case!

Always pleasant stay at the Rancho

como un campismo, the Cubans will say, simple, quiet (no car noises). Careful and kind staff, do not hesitate to ask them if something is wrong (forget the bath mat for example), they immediately cure their forgetfulness. After 2 days of closed washing, reported to the reception, repaired within the next quarter of an hour.

Very correct, pleasant.

The price-to-quality ratio is very good. Interesting location, on the heights of Santiago, with a view of the sea and bus stops. Air-conditioned rooms. Full and convenient lunch. Pool. Weekend music. Very large parking lot.

Very suitable for a short stay away from the noises of the city centre

This really was a horrible place to stay. The rooms were dirty, stains in the bed linen, toilet seats were too small and therefor you are sitting on the toilet pot itself, a lot of fungus in bathroom. The breakfast was disgusting .. Can't have any positive word about this hotel .. Customer service they haven't heard of ..


Horrible 

Second stay at the Rancho Club state-owned establishment on the heights - view of the bay and the popular area below - nice setting with breakfast and outdoor restaurant.

for a small budget good quality ratio price

The hotel Rancho Club is located at a distance from the center of the city, a few kilometers up the Carretera Central from the Place de la Revolucion, to the area called “Altos de Quintero”.   The current attractions of this place are  1. it has a great view/vista out over the city and the distant harbour, 2. at the date of this writing, it is about the cheapest hotel in Santiago.  If you are just passing through town and all you care for is a room, then this place may not be a bad idea (it is located about a 10-15 minute walk up the hill from the bus station).   If you plan to go out on the town however, you will definitely need taxis to get you to and from…

The atmosphere of the place and sense of security are rather offset by the fact that you can look right into the modest houses of Cubans living in the barrio 200 feet down the hill, a rather uncomfortable juxtaposition.  

The pool is small and at this writing was rather murky. The grass needs to be weeded and the railings need to be sanded and painted.   

The attitude of staff at this hotel varies from friendly to indifferent.  The night manager was very nice.  Security procedures can be somewhat sketchy. 

There is an on-site bar across the parking lot that desperately needs to be updated/renovated.  The outdoor activities hall was closed because it had not yet been repaired since the damage inflicted by Hurricane Sandy (over a year ago) . This property must be on the bottom of Isazul’s list, as reflected by its run down condition.  It does have potential, however it is currently recommended only for rock-bottom budget travelers on a one or two night stopover only; otherwise you may wish to find yourself a casa particular.  This place needs work…

A budget alternative that has potential, but this place needs work

I have stayed  at this small reasonably clean hotel three times, and was happy. The staff is typical for an Islazul hotel, some friendly, some indifferent, and some a little  crooked. I paid only 18,00CUC per day on my previous visits and that was because I booked through an online  agency specializing in Cuban hotels. Recently the same agency charges 28,00CUC per day, but I wonder what the walk-in off the street price is? I suspect/hope it's a little cheaper. And maybe agencies within Santiago offer this property at a decent rate.

For my money I had a refrigerator,  tv and a well kept room, and  breakfast. The restaurant is now close  to the front desk and while service is decent, it isn't great. Most of the waiting staff are indifferent. And a now former cook tried to extort money from me. Not cool. I remain Confused about  what exactly is offered with breakfast though. Some mornings  they would offer me either juice or coffee with breakfast, and if I wanted both, charge an extra CUC. Other days no extra charge, coffee and juice included. Still baffled about this but its a small quirk, of which Cuba has many.

 Lizette is a wonderful Head of Housekeeping, same goes for her assistants.  The guard staff appears trustworthy enough. Front desk types are agreeable -- helpful and not greedy. 

On the whole a good little hotel. I think Rancho Club would make a great stop-over for cyclo-tourists on a budget. They recently paved the road form Plaza de la Revolucion to  the Hotel, a gentle enough 1.5klm hill, easy to do on a decent bike.  I'd  certainly stay there again, but hopefully at a better rate than the current internet price of 28,00CUC/Day.

Cheers

WillieTraveller

Hotel Rancho Club Good Value quizas, pero...

I  like  the  hotel   staff   friendly  the  only issue   I had  there was  with   a  life guard   he  was  rude  person.   Ii took  my   family  to  the  pool   one  day   we  where  drinking   and   eating   and  he  came  to  us  and  said  that   we  had  to  leave  because we  didn't  spend  enough  money   he  was  loud  and   rude.

it  was  cllean     nice  view of  the  bay    outside  garden   well   taken  care

Hotel Rancho Club

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Payment