Name: Marti
Address: Calixto Garcia Esq. Aguilera 00000 Guantanamo, Guantanamo, Guantanamo, Guantanamo, Guantanamo, 00000, Cuba
Rating: 7

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Los Canos Airport

Marti

Guantanamo

The accommodation is in excellent condition, it is cozy and pleasant.The location, the city center, is something very favorable for this hotel Grandes cuisine 😁 The staff is very respectful and attentive 👌

Double Excelente  

A good option for staying in Guantanamo. The nice room but with details to improve. The right cleaning, the modest breakfast. The food is within the average, not outstanding. I had the bad luck that the night I stayed there was a party on the terrace with very loud music and everything was heard from my room. I highlight the attention of the staff who assisted me and helped me with everything I needed. It is a hotel that is within the average, nothing more. I felt a little unfavorable about the price-quality ratio.

Good experience

The hotel is located in the center of Guantanamo. Friendly service, but sometimes it was a little slow. Rooms are clean and okay. Especially nice is the rooftop terrace with bar where you can spend the evening comfortably. Having eaten at the restaurant was nothing special, but OK!

Central location and beautiful roof terrace

Very well located on the boulevard of the city of Guantanamo, is a good option to stay and enjoy the cultural life of the city, this hotel is of colonial architecture and is very picturesque.

Hitel pintoresco is a hit.

Very nice hotel with excellent staff. The staff were more than willing to go out of their way to help you resolve any problems you may have. The rooms had their own balcony and were well maintained. Meals were very good, I could not have asked for a better hotel.

Located on the main squre

I stayed for three days I found myself fine. Nice clean rooms. Only new attention on Saturday and Sunday because on the terrace a nightclub with its noise will hardly make you sleep.

Simple clean

It is a very beautiful newly built hotel in the old style. The rooms are very large and spacious, equipped with upholstered furniture and modern technology. The guest can only miss the incompetent and lustless way of working of the catering staff, who sometimes in a theft manner treat foreign tourists. No food and drink tickets are presented, with higher prices charged. People are always found drunk again at the bar or even on the outdoor terrace from the street with their own bottles. No food is served in the afternoon because the kitchen is closed. Hopefully the level of the hotel will not continue to suffer from this staff, as it is actually located very nicely and served under the central terrace.

The newest hotel in Guantanamo, Citylage

This is a small hotel in a third world country. Take this into consideration when visiting Cuba as you will find that many hotels, even the 5 stars ones, don't meet American's expectations.   Having said that, I found the hotel to be quite lovely.  The room was clean, well kept and well supplied and it even had a small working fridge in it.  The AC worked, there were no bugs and I felt safe there.   There were a couple of things wrong with the bathroom and they immediately came to the room and fixed them. The handyman was borderline rude with me, which I did not appreciate (there was no hot water in the shower, but there was in the sink, and he said: "There is hot water here,  do you want to burn your skin?  I replied, no, but I don't want to get goosebumps while showering either and the hot water you refer to is coming from the sink, not the shower where I need it". That was rude, in my book, but the Cubans of today are not the same of the Cubans of the past. I noticed that they need more customer service training.  So if you are the hotel manager reading this, please continue to invest in the development of your staff.  Still, I would definitely stay there again if I went to Guantanamo as choices are limited and this one is as good as it gets.. On the down side, if you have any mobility issues this may not be a hotel for you as it DOES NOT have an elevator.  And even if you can maneuver stairs fine, it has no handrails.  It does have a flat surface intended to be a handrail but because it is flat and attached to the wall if you were in danger of tripping down it will not provide a safe place to hang onto to avoid a fall on concrete and tile steps (ouch!) so be careful.  Also, bringing your suitcases up and down may be difficult without the help of a strong person as it was in my case. The restaurant was nice and clean. I only ate breakfast there which was included with the room fee.  One day we had to wait for the server several minutes because she was getting her eyebrows done in front of of all guests to see. That was off putting.  Food is hard to get in Cuba so on the two days we were there there were no eggs and more than half the menu depended on eggs.  I ordered the default ham and cheese sandwich and it was edible. The second day, however, the same day the server was beautifying herself on work time, I ordered the same thing and I could not eat it as it had a funky smell. I had brought cereal bars from the US with me and that's what I ate. Again, this is a 3rd world country and you just have to adjust to the situation.  The other thing I didn't like was the noise from a party they have every Saturday night on the roof of the hotel. They keep that music so lound that I swear the entire town could hear it.  The party lasted until 2 a.m. and even though I complained about the noise they matter of fact told me that's the way it is.  So avoid staying there on Saturday night if you can (or join the party on the roof if you care about that stuff). In spite of these things, there are more good things about this hotel than bad, so I can see myself staying here again.

Nice but read my comments

I stayed three nights in March, and while it has been remodeled and looks welcoming, the service is mediocre, indicating a lack of professionalism, and I was forced to file a complaint twice.

I hope I never have to go back.

To get to the rooms you have to climb many stairs, there is no elevator. No one helps you to get up and down your suitcases. Breakfast leaves much to be desired, it is scarce, always the same and there are days when raw material is lacking to develop it. Personal unmotivated, with little desire to work. The worst is the weekend, from Friday to Sunday. The rooftop terrace becomes a nightclub and the noise is immense, it is impossible to sleep in the rooms. A hotel is for rest and not for listening to all that the loudspeakers do.

Marti

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