Name: Hotel Jagua, Affiliated By Melia
Address: Calle 37 -1 E/ 0 Y 2, Pinta Gorda, Cienfuegos, Cienfuegos, Cienfuegos, 55100, Cuba
Rating: 6

24-hour reception

Elevator/lift

General

Accessibility features

Accessibility

Laundry

Services and amenities

Restaurant

Meals

Internet

Business center

Conference Hall

Business

Pets allowed (under 5 kg)

Pets

Location

At the hotel

Jaime Gonzalez Airport

Hotel Jagua, Affiliated By Melia

Cienfuegos

I don't know if I had any bad luck the day I left, but we had been recommended and sold as the best restaurant in town and left a lot to be desired. I was with my girlfriend and ordered fish and chicken on the board... all they had. The fish looked like sun ducks and the chicken like a rodent crushed. I didn't dare try either dish. They had no water to drink.

Very disappointing.

Enchanted by the reception, the attention and the delicious lunch, the unsurpassed view and the ideal music, thanks to César and all the staff for the proximity, recommended for an afternoon with friends and family.

From luxury.

Excellent, good service, quality of food and drink, good atmosphere, good music, cleanliness in all areas....although aesthetically they should probably already invest a little in maintaining the infrastructure.

It is excellent.

As part of our trip to Cuba we spend two night there.

Check in was slow as in most hotle in Cuba, wifi only in reception area and you have to pay for it. Room Size was average but dirty, cupboards ready to collapse and you could see the pipes coming through. In the balcony the balcony bars were full of rust,

When we open the wate in the bathrooom blackwate cate for 30 mins. We went to the reception to complain and they blame the area saying that was an area probelm.

Being a big group we asked our fellow travellers and indeed another one two room had the same issue so it was a hotel problem and not an  area issue,

Food was actually good and we like the barbeque in the villa style house restauranys oppsite the hotel. \roasted pig was indeed very nice cooked and tasty.
Next day buffet dinner was good for Cuba standards and same for Breakfast.

Poor are rundown with lot of  local the first day having parties there.

It is o nthe beach side but quite a long walk to the city center.

There is a mini-market for basic staff acrros the road.

RUN DOWN- OLD HOTLE IN NEED OF SERIOUS UPGRADE.

Thanks Lucas for your patience and charisma, we need many Saturdays like these for the family and especially the little ones in the house, a blend of taste, love and fun gathered in this master class.

Baby chef

I spent time at this hotel hosting 2 private group tours from Canada .the hotel and amenities are AMAZING . BUT cuba is now making transportation very difficult and very expensive for tourists ..we must only ride in yellow taxis , which are 4x as much money as a Cuban taxi .. many long term vacationers are thinking of going to a different country because of these issues ..tourists want an authentic cuban experience . Old cars taxi , visit the coutry side without costing an arm and a leg . It's unfortunate,  Cubaes is seeing tough times and now pushing their tourists away ..

Hotel experience

The location is nice and the view is great, but the price is unrealistic. The lunch buffet is very basic and for dinner you're going to pay the high price for having non-eatable freeze. The bathroom was sloppy, poorly maintained and had no paper.

Much too expensive for what's on offer.

Stayed for a couple of nights as part of an escorted tour. 
Lobby and entrance are modern. Restaurant was buffet style and ok. Some strange combinations of food (even allowing for the fact it is in Cuba!). Rooms are reasonably well equipped and comfortable. Silly things like no channel.guide for tv could be easily solved. Shower wasn't great and rooms could do with upgrading. Curtains not thick enough to keep light out. No locks on balcony doors and my room door wasn't secure, frame was loose! 
Worst problem was the noise at night from neighbouring clubs and pubs. Music was still going st 3 am. 

Friendly staff, but this hotel could easily be improved to make it so much better.

Great location

The exterior and lobby with many hanging ferns are attractive however the rooms, although reasonably well equipped are not at the same standard. Dinner and breakfast were both  OK. I had views of the bay from my room. It was not up to the standard of some other Melia hotel at which I stayed in Cuba.

Overlooks the ocean

Beautiful location and water views (although a long walk to the center of town), fancy lobby  but we never had hot water. Hotel doesn't have a Cuban feel. but also doesn't   live up to the melia name.  Pool looked nice although we didn't try it.

Hotel Jagua, Affiliated By Melia

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