Name: Green Village
Address: 6km de Tilaran Camino a Arenal, Tilaran, Tilaran, Tilaran, 50807, Costa Rica
Rating: 2

Smoke-free property

Ticket assistance

Garden

Terrace

General

Tour assistance

Tourist services

Barbecue grill(s)

Picnic area

Barbeque

Recreation

Free parking

Parking

Beauty and wellness

Pets allowed

Pets

Location

At the cottage

Upala Airport

Fortuna Airport

Green Village

Tilaran

We were delayed 2 hours past the scheduled time of arrival, (due to road closure - which is not uncommon in Costa Rica) . We arrived at Green Village B&B after a full day on the road and were shocked to find the gate locked and no one to receive us but 3 barking dogs. It was almost dusk and here we were in a remote area, with nowhere to stay. We were fortunate to find alternate accommodation at a nearby hotel (the only other accommodation we knew of or saw in the area).  Once we got connected to the hotel's wifi, we emailed Jessica to let her know we'd been at the B&B and there was no one there and we would NOT be going back there. She did make an effort to track us down via the hotel's phone and said she still had a room for us. My husband and I were very upset.. We felt it was completely unprofessional for her to leave the B&B unattended with no regard for the guests on their way, no note left on the gate, no alternate arrangements made for their stay. If she had to leave for whatever reason, she should have had someone else stay in her place. 

As well, a few days earlier, we emailed the B&B to postpone our arrival date by 2 days (due to injury of a family member) as when I initially made the reservation the stated policy for Green Village B&B on their airbnb listing said 1 day cancellation (I have a screen capture to prove this.) but when I tried to make a change was told the cancellation policy was 5 days. .   

We were pre-paid for a week's stay (via airbnb). I requested a full refund but Jessica is not responding, despite email and via airbnb. 

We now know that no one actually lives at the B&B (besides the dogs) and that should be noted on any listing they have. We took a picture as we passed by again the next day and there was still no one there. 

Also should point out: there's no signage except in front of the gates. There are several forks in the road, and since most roads are not signed, you have to guess. Be sure to have a GPS if you even think of staying here (or anywhere off the beaten track in Costa Rica) and ask your car-rental company to reserve one when you rent your car, as they do run out of them (as happened in our case).

Green Village

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment