Name: Parador Austral
Address: Carretera Austral Sur Km 273,Carretera Austral Sur, Puerto Guadal, Puerto Guadal, Puerto Guadal, 6000000, Chile
Rating: 7

Smoking areas

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Accessibility features

Wheelchair Accessible

Accessibility

Safe-deposit box

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Services and amenities

Restaurant

Meals

Multi-language staff

Languages Spoken

Tour assistance

Tourist services

Library

Barbecue grill(s)

Hiking

Sun Deck

Recreation

Parking

Parking nearby

Sauna

Beauty and wellness

Playroom

Kids

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At the hotel

Parador Austral

Puerto Guadal

The hotel is located in a beautiful setting, the nice rooms and the very friendly staff..but it is not up to the price: the rooms are about 800 meters from the reception/restaurant/breakfast, which must be walked through a path on the hill (impossible at night or if it rains or it is cold), the heating is just turned on at 11 pm (it is 6° now), the room is very small and has no table, there is no room in the bathroom for toiletries, and the internet connection is poor and intermittent.

Nice place, but poor price ratio quality.

We stayed only two nights. We arrived late, called the contact phone, twice, no one answered or returned the call. Closed by the entrance where our room was, without any indications of where the reception is, we finally had to enter by another lodge. Breakfast buffet where each person attends, or all of us touched everything. With tweezers, but if touched, personal with a mask badly put, under the nose. At dinner night, we ordered salmon, the perfect mio, my husband's recessed, hard, no experience if eaten.

Nice place with poor service attention.

Breakfast is a buffet (in the middle of a pandemic) and people serve themselves freely. The attendant was wearing her mask under her chin and systematically replaces the service utensils (without gloves) after each customer (the utensils are therefore handled by everyone and freely – without disinfection). The food is in the open air and the children walk around without masks and touch everything. I did discuss the subject with the owner and he did not give a damn.

In the evening, we had dinner at the Hacienda – lousy service, lousy food and a ridiculously expensive bill ($125USD). The salmon had the same texture as a concrete - waitress says she was sorry about that and did not offer to replace it. In the kitchen, wearing a mask seems optional. Definitely a place that I do not recommend at all.

Very nice property but very lousy COVID protocols

Lodge of the upper class that keeps its promise. All the rooms are in cottages in the middle of nature. And all with a large, stealthy terrace overlooking Lake Bernardo (not General Carrera). Exquisite breakfast and good dinner. You can ride, swim and enjoy nature. And very attentive and helpful staff!

Right by the lake

if you coming for a luxury treatment - not the place. But if you are coming to experience the last remaining wastness and beauty of the untouched patagonia - this is your paradise. Your morings will see woodpackers wrecking cabin's window, hare backing in the quite of the early morning, wild geese stralling by the lake and more. Parador is a simpler version of the Los Tres Lagos just a 5 min walk down to the lake - same owner. it is a mountain cabin style, modern but simple interior, your windows looking at Lago Nero. This is not a Val d'Isere or Aspen, but personally i found nature far more stunning!
Breakfast is simple - cereal, eggs, cheese, youghurt, toast and jams. Please note, this is not the part of patagonia easily provided by fruits and veggies. Look at the map for where they are cultivated and do your math how long and how much it makes to get them this far. They try to work with local farmers but choices and season are short. But what you have is a great selection of Chilean wines and Los Lagos restaurant very good with fish and meat dishes for dinner (did not have breakfast there). Also, some staff speak English (and even those who dont will go out of their way try to help you). There are several hikes from the cabins to enjoy the 3 lakes (and the views are stunning!). You are also 40min from puarto tranquille - water activities and san rafael glacier trips; as well as 1.5h driving to the newly created Patagonia National Park - it is a must visit as not even the National Geographic can reproduce the views and animals you will see. So if you are not coming here for the unbelievable nature and quite to disconnect from your iPhone, why bother? This is the last unpopulated Patagonia to be enjoyed.  (hence it is not about the luxury).

great mountain cabins fantastic location - this is a Patagonia experience, not lux hotel

While I stayed only for 2 nights because I was on a business trip, I realized that the place is wonderful and has all the potential to have a great vacation and experience the imposing surroundings of the Southern Highway.

Good attention, excellent location.

Nestled in the Black Lake.... between the bertrand lakes and lake carrera.. this place is magical. a place that I will always return to... it is also very close to the quiet harbour that is where the famous marble caves are located.

In the heart of La Carretera Austral Sur

We booked two rooms for a night at Parador Austral. Don't get me wrong, the location is beautiful and the views of the lake are unbeatable. They have great amenities like fishing, kayaking on the lake, saunas and even a jacuzzi. You do need to give them 6 hours advanced notice if you want to use the wood fire-heated jacuzzi though (something they don't tell you anywhere). What was really disappointing about this place though was the standard of the rooms. The walls are paper thin and there are gaps in the walls between rooms. Our neighbour's alarm going off literally sounded like it was right next to my ear. In addition, the bathroom tiles in the shower were cracked with water seeping underneath them and there was hair all over the shower. Dinner at the Hacienda Tres Lagos is also not recommended: it's way overpriced, portions are small, and the food rather insipid. Service at the reception at Parador Austral was almost non-existent too and one has to almost always walk down the hill to the Hacienda Tres Lagos reception. I won't be going back to Parador Austral in a hurry.

Great views, but accommodation in serious need of renovations

Its location is amazing!!! I love this place!! it has two types of rooms one very modern from the future and other classic and rustic from the past.. it has a view of the Black Lake and are very close to many attractions...

It will always be... one of my favorite places in Patagonia!

It's two properties together. We booked through Expedia a room that had a view of the lake and what we were offered initially was not the same as the photos. But when informing the receptionist she moved us to the neighboring property that had a view of the lake. The service is great and breakfast is also very good. But for the price charged I found the small chalet (compared to the others we stayed in Chilean Patagonia for a much higher price).

Parador Austral

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