Name: Kings Valley Medical & Spa Hotel
Address: 22 Izvora Street, Kazanlak, Kazanlak, Kazanlak, 6138, Bulgaria
Rating: 9.3

24-hour reception

Elevator/lift

Currency exchange

Smoke-free property

Newspapers

Garden

Outdoor furniture

General

Toiletries

Rooms

Accessibility features

Wheelchair Accessible

Wheelchair access to restaurant

Accessibility

Laundry

Dry-cleaning

Luggage storage

Services and amenities

Coffee/tea for guests

Restaurant

Meals

Billiards

Hiking

Recreation

Parking

Seasonal outdoor swimming pool

Pool and beach

Conference Hall

Business

Beauty and wellness

Children swimming pool

Kids

Pets allowed

Pets

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the resort

Kings Valley Medical & Spa Hotel

Kazanlak

Very nice,clean and quiet property.Far away from city noise.Amazing gym room.Great food.We had perfect stay.I definitely recommended it...

Different groups don’t communicate to each other snd made it my responsibility to align them (cleaning and reception, restaurants and reception etc). Most of the staff at the reception was not properly trained with an exception of Alexander. I had the worst experience with one individual who wouldn’t look at me, was unhelpful and used unprofessional language. I was shocked and shared with the front desk manager. She just asked me to be understanding due to him being very new.

Breathtaking spacious. Room was excellent, spa was great with tons of pools and saunas. Had a very professional massage. Booked with breakfast & dinner. Dinner was buffet style and not 5 star - but a good 4 star. The only downside is the service staff: Almost nobody speaks English or at least a foreign language. It was a bit funny to watch the panic attack when, for example, I ordered a beer and the waiter ran away at high speed – to find the one college that was able to understand what I wanted. Or we just got ignored when we received a glass of white wine instead of a red wine as the waiter was unable to understand what we complained and just ignored our comment. Not by bad mood – simply because she didn´t understand.Same at the reception but there it took less time to find a translator or an English-speaking staff – member.And obviously many have not really been trained in service business. Almost everyone was friendly (or at least trying to be) - but many had no clue what to do.Nevertheless, we would come back as the facilities offered are phantastic and we hope that the service will improve over time.

Great facilities, just needs better trained staff

Great facility and atmosphere. Buffet has excellent varieties for breakfast and dinner. Spa facility is way above average.

Service and especially cheffs and waiters could tremendously improve. They are simply not what one would expect from a five star hotel.Apart from that, the building and especially the thermal and spa zone are excelent.

Very nice hotel and spa facilities.

To start with when.we asked for a room with a view the receptionist said we’ll like it and the only thing that we could see was a car park. Obviously they don’t know the term "room with a view". Secondly you’ll be always meet with a smile when you ask them to solve any issues but they won’t do anything to fix it.. Thirdly there are no procedure to check the spa facilities and amenities which can be annoying for certain things you’re expecting to be done. And finally cash is the best way to go if you don’t want to face troubles with your finances, the accountancy department is just useless to solve any issues with your payment if something goes wrong. I’ve never had experienced such an incompetence EVER.In conclusion I’d hardly will recommend King’s Valley Spa hotel to anyone even to my enemies. Just stay away from it.

This place is fantastic! It’s a great value for inclusive hotel, pool, dining, and spa options. The buffet was great and had a lot of options. There was plenty of space at the spas and pools. The staff was super friendly. The massage was excellent and reasonably priced. I even stayed an extra day because I had such a great experience. My only complaint is that the laundry service was unreasonably expensive and charges per item. . My bag of clothes that normally cost 10€ to wash and dry had an estimated cost of more than my whole room! I wish they would charge by weight instead.

Kings Valley Medical & Spa Hotel

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