Hotel Antica Fenice

Special check-in instructions
This property offers transfers from the cruise terminal and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7:30 AM - 8 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Know Before You Go

• All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
• Cash transactions at this property cannot exceed EUR 999.99, due to national regulations. For further details, please contact the property using information in the booking confirmation.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.
• Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.
• This property affirms that it follows the cleaning and disinfection practices of Safe Hospitality National Protocol (Italy).

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the property:

• A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 17 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 percent reduction applies from January 1-31.
• A tax is imposed by the city: From 1 January - 31 January, EUR 1.70 per person, per night for adults; EUR 0.80 per night for guests aged 10-16 years old.
• A tax is imposed by the city: From 1 February - 31 December, EUR 2.40 per person, per night for adults; EUR 1.20 per night for guests aged 10-16 years old.

We have included all charges provided to us by the property.

Fees

• Extended parking fee: EUR 5.00 per day
• Late check-in fee: EUR 20 for check-in between 8 PM and midnight

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.