Name: Sheraton Nassau Beach Resort
Address: W Bay St, Nassau, The Bahamas, Nassau, Nassau, Nassau, Bahamas
Rating: 7

Restaurant

Meals

Location

At the resort

Cable Beach

Cable Beach Golf Club

Lynden Pindling International Airport

Sheraton Nassau Beach Resort

Nassau

We had a trip planned for July. Like everybody else we found out in February that the hotel was closing. We were promised a refund. Here I am 6 months later and still nothing.  I filed a dispute with my credit card company and after Melia insisted and promised I would receive my refund I cancelled the dispute in good faith. I was wrong to do that. I have about 40 emails from Melia and I spoke to someone on the phone about 5 times and was assured by them over the phone not to worry. Now, as per credit card company, I can not open another dispute for the charge. Melia has told me to file a dispute and get my money that way. I am stuck and out $3300. Melia is a billion dollar company and they can not refund me my money for a vacation I never received. I didn’t go and say I had a bad time and want my money back… I didn’t go… Melia cancelled. This is criminal. I have no idea how this can happen.

Took my money

I was emailed in January and told that the hotel would be closed for refurbishment over the dates of my booking (June 2021) I have emailed and called more than 50 times since January and have still not received my refund. They are holding over £1,000 of my money. The date of my original reservation has now passed and I have still received nothing. Every now and again I receive a stock email saying they are 'processing' my refund. I know for a fact that you can process a refund in a day. The money they are holding does not belong to them so in my opinion this is criminal behaviour, very shocking from an internationally recognised brand. They also make it almost impossible to lodge a formal complaint. If they can afford to do a renovation they can afford to pay us what belongs to us. Will never be booking with Melia again and will advise others to steer well clear. I have now contacted the international consumer centre to begin legal action.

Stolen my money

We have been waiting for over a year for our approved COVID-19 related cancelled trip refund for a reservation we had all the way back in March 2020.  I have phone called or emailed at least 30 times.  You just get the run around.  No one with any authority will ever return calls/emails.  I sincerely believe they have stolen our money.  I have never been so disgusted or felt so helpless.  Do not make a reservation at this property!

BEWARE - Still waiting for Covid related cancelled trip refund.  Terrible customer service!  They have stolen our money!

I received an email from Melia resorts saying that the hotel will be closed during our stay. I have sent countless emails trying to get a refund. They assured me it will be credited to my card.  The last email said that due to covid and their financial situation the credit will take a lot longer. This is unacceptable. I would like to book another vacation with that money. I feel like I am getting jerked around. Anyone have this issue and have a number where I can reach someone that can help rather than emails that do not get answered?
Thanks very much.

Melia closed

I just wanted to post that I was notified by Melia on Feb 17 that the resort will be closed.  I sent paperwork to them for the refund.  I received my refund sometime around April 20 back on my credit card.  Thank you Melia and good luck with the reno's.  With everything happening I can understand the decisions and I had been looking forward to coming but it will have to be when you guys are up and running.

May Anniversary

Booked a Christmas & Birthday getaway for my daughter's Birthday.  The hotel closed until further notice, to undergo renovations, and failed to notify guests.  Not one phone call, not one email, not one form of contact was made.  All forms of communication have been shut off due to renovations according to their website.   "Meliá Nassau Beach is carrying out an important renovation and will be closed until further notice"  Imagine spending money to fly to the Bahamas (2 flights), I flew to SC from NY to house sit, and no resort to stay at!!!   Furious, and disgusted is an understatement! Corporate informed us "there was nothing they could do"!!!!  Leaving guests with flight costs, stranded is absolutely unacceptable!  

Closed until further notice and failed to notify guests.

had my reservation for this july....just like everyone else, found out from internet or somewhere else that the hotel will be closed for 2 years, not from the hotel themselves....when i asked what would have happened if i got on the plane and showed up and the hotel was closed there were crickets on the other end of the line...then they tried to tell me that the hotel needed immediate closure for repairs....when i informed them that another associate of theirs told me the decided to close on a whim because the occupancy numbers were down and they thought they should just close now they admitted they lied and this was the case...when i informed them that money and time and other things will be lost cause they decided to close, they offered me 10% off at their dominican republic hotels...i informed them they couldnt pay me to go to the dominican republic and that cancelling my bahamas plane tickets and having to book new plane tickets and new hotel would actually end up costing me more money, they again had ZERO answers.... STAY AWAY FROM THIS COMPANY..LOOK AT THE SAME STOCK ANSWER THEY GIVE TO EVERY ONE OF THESE COMPLAINTS....its the same robotic, we dont really give a $hit  that we screwed you answer......oh yeah   one of their other solutions was to tell me that i can book another hotel on the island...what a great help...i know i can stay somewhere else....and that is my advise to anyone listening   STAY SOMEHWHERE ELSE   DONT EVER STAY WITH MELIA....they shouldnt be in the business period!!

stay away from this company!!!

I have a confirmed booking for May 2021 and apparently the property has now closed for the foreseeable future?! I received no communication about this. No emails since January 2021. I logged in and the booking is still confirmed, so apparently I have to take it upon myself to cancel the reservation? This is ridiculous.

Closed without notice

We spent over $6K on a week’s vacation here with our family. We were so excited after having to rebook a couple of times due to Covid protocols. However, after the second rebooking we were informed the resort was closing for 2 years of renovation.  Since then, I’ve followed up multiple times for our money back and it’s now 2 months later and we have not received our refund. $6K and not to mention airfare fees for cancellation, is a lot of money to patiently wait for. We filed a fraud complaint and will be filing a police report. Please, don’t book here. We’re devastated that we have yet to receive our refund and now feel, after two months, that our money has been stolen from us, and their email is out of commission and receives a bounce back when you try to follow up. It’s a tragic loss of money, feels like theft to me. 

Buyer Beware. You will lose your money.

Had a July vacation booked.  Ocean front club level.  Found out by chance that they decided to close for two years.  Nobody ever contacted me to tell me they were closing. Their response was you can stay at our punta Cana hotel.( who wants to go there?!?) and then they told me I can stay at another hotel on the island.  Ahhh yeah, I know I can book another hotel. They are a European company that has zero customer service or zero care for a customer.  You WILL run into problems with them no matter what hotel you stay at.  They shouldn’t be in the hospitality business. Please go elsewhere to  avoid trouble because they will mess up in one way or another!!!

Sheraton Nassau Beach Resort

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